Miriam Debord
New York,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Patient Care Coordinator
OptumRx
Farmingdale, NY
10.2021 - Present
- Worked with patients and nursing staff to schedule tests and infusion treatments.
- Manage/respond constructively to challenging patient interactions.
- Developed strategic relationships with intake, sales and nursing departments to build strong network.
- Assist field nursing staff with systems troubleshooting
Supervisor Financial Investigation
Jamaica Hospital Medical Center
Jamaica, NY
02.2020 - 09.2021
- Create employee schedules and assign patient workload
- Created and Supervised virtual training for new hires
- Evaluated employee performance, coached and trained to improve weak areas.
- Actively listened to customers' requests, confirming full understanding before addressing concerns
Admitting Representative
Jamaica Hospital Medical Center
Jamaica, NY
10.2015 - 02.2020
- Interviewed patients to gather clinical, financial and demographic data
- Worked with management team to develop departmental policies and procedures
Financial Investigator
Jamaica Hospital Medical Center
Jamaica, NY
01.2008 - 10.2015
- Screened, interviewed and assisted patients in applying for insurance or Financial Assistance program
- Maintained contact with entitlement agency and patients to track status of current applications, offering excellent customer service
Guidance Counseling Intern
Progress High School for Professional Careers
Brooklyn, NY
01.2006 - 06.2007
- Developed individual assessment and service plans for students
- Held weekly therapeutic group sessions for at risk students
- Offered friendly and efficient service to customers, handled challenging situations with ease
Education
Master of Science - Human Resource Management
Touro University Worldwide
Los Angeles, CA12.2019
Bachelor of Science - Human Services
City University of New York - NYC College of Technology
Brooklyn, NY06.2007
Skills
- Customer Service and Assistance
- Critical Thinking
- Team building and collaboration
- Document and Records Management
- Customer Data Confidentiality
- Understanding Customer Needs
- Caring and Empathetic
- Proficient in Microsoft Office Suite, Microsoft Teams/Outlook
- Calm and Effective Under Pressure
- Time Management
- Reliability and Dedication
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
OptumRx
10.2021 - Present
Supervisor Financial Investigation
Jamaica Hospital Medical Center
02.2020 - 09.2021
Admitting Representative
Jamaica Hospital Medical Center
10.2015 - 02.2020
Financial Investigator
Jamaica Hospital Medical Center
01.2008 - 10.2015
Guidance Counseling Intern
Progress High School for Professional Careers
01.2006 - 06.2007
Master of Science - Human Resource Management
Touro University Worldwide
Bachelor of Science - Human Services
City University of New York - NYC College of Technology