Miriam Diaz
Titusville,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Proficient in working effectively, and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Manager
KBS Cleaning Services
Windsor, CT
08.2023 - 10.2025
- Enhanced client retention by managing accounts and cultivating strong relationships.
- Developed customized cleaning proposals based on individual client preferences.
- Streamlined project timelines and deliverables for timely completion of services.
- Implemented changes based on feedback analysis to improve service quality.
- Trained new employees on effective client service methodologies and company standards.
- Collaborated with team members to optimize workflows and increase operational efficiency.
- Earned accolades for outstanding client service, reinforcing team's excellence in the field.
- Managed and refined payroll operations on a daily basis
Site Assistant
IH Services
Windsor, CT
11.2022 - 03.2023
- Served as primary contact for client concerns and requirements.
- Oversaw account management, achieving performance goals consistently.
- Monitored inventory levels, documenting items for replenishment.
- Participated in recruitment calls, GAMBA walks, deep dives, and safety meetings with IHS and Amazon.
- Conducted weekly employee training sessions to enhance skills.
- Managed daily payroll processes for hourly employees efficiently.
- Organized payroll data by entering, verifying, and correcting information.
- Evaluated staff performance to identify and address improvement areas.
Lead General Cleaner
IH Services
Windsor , CT
07.2022 - 11.2022
- Maintained safety protocols through safe handling of equipment and chemicals.
- Assigned all employees job tasks to complete throughout the shift.
- Restocked supplies in janitorial areas, and housekeeping carts.
- Responded on radio to any cleaning requests to meet client expectations.
- Reported concerns or repairs to appropriate supervisor or department.
- Prepared chemical cleaning solutions for the shift.
- Oversee employees to ensure cleanliness exceeds customer and company standards.
PCA
Allied Community Resources
Hartford, CT
01.2021 - 07.2022
- Completed frequent cleaning and sanitizing to maintain healthy home for patient.
- Planned and prepared meals meeting patients' nutritional requirements.
- Responded to patient emergencies and physically stressful situations.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Documented and administered patient medicine as needed.
- Monitored patients physical or emotional changes in patient for medical concerns.
- Obtained patient bloodsugar and administered appropriate dosage of insulin.
- Supported patient with hygiene, bedside baths, and wound care.
Supervisor
IH Services
Wallingford, CT
12.2020 - 04.2021
- Reviewed completed work to verify consistency, quality and conformance.
- Addressed areas of opportunities with positive feedback.
- Provided ongoing training and coaching to address staff needs.
- Monitored and recorder employee attendance.
- Perform safety huddles to ensure a zero accidents.
- Set specific goals for projects and tasks to measure progress and ensure great results.
- Implemented strategies to take advantage of new opportunities.
General Cleaner
IH Services
Wallingford, CT
10.2020 - 12.2020
- Read and followed company, customer and safety rules, policies and procedures.
- Kept bathrooms and all areas in clean, functional condition.
- Collected trash from floors within hallways, bathrooms and work areas.
- Sanitized areas and equipment using approved supplies.
- Responded to cleaning requests to meet client expectations.
Warehouse Package Handler
FedEx Ground
Middletown, CT
03.2018 - 12.2020
- Sorted packages to appropriate slide, line or belt for final distribution.
- Examined and inspected packages to meet specifications.
- Resolved conveyor system issues by clearing jams and blockages.
- Applied barcodes to packages and used digital scanners to track and locate materials during transportation.
- Coordinated packages by unloading to appropriate area to achieve efficient transportation.
- Loaded cargo onto transportation devices within warehouse to achieve correct delivery.
Education
High School Diploma -
Astronaut High School
Titusville, FL05.2017
Skills
- Organized and Efficient
- Problem Detection
- Scheduling
- Recruiting and hiring
- Team management
- Customer service
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- CPR
- Proactive shooter
- Sexual Harassment
Education and Training
other
Timeline
Account Manager
KBS Cleaning Services
08.2023 - 10.2025
Site Assistant
IH Services
11.2022 - 03.2023
Lead General Cleaner
IH Services
07.2022 - 11.2022
PCA
Allied Community Resources
01.2021 - 07.2022
Supervisor
IH Services
12.2020 - 04.2021
General Cleaner
IH Services
10.2020 - 12.2020
Warehouse Package Handler
FedEx Ground
03.2018 - 12.2020
High School Diploma -
Astronaut High School