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Seeking a position to be useful to the community in a service capacity. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Seeking a position in order to utilize my sales and customer service skills.
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Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Personal Profile: I am confident, efficient and adaptive to new working environments and challenges. I am looking for a career in Finance and Administration with an ability to find unique ways of solving problems and a commitment to learning and development. I will offer a great deal of commitment and loyalty to any employer.

Overall, 8+ years of experience as a Business Analyst/Business System Analyst specializing in Business Analysis, System Analysis in domains such as Banking and IT ServicesStrong knowledge of Software Development Life Cycle (SDLC) including Waterfall, Agile/Scrum methodologies, and Rational Unified Process (RUP) methodologiesExperience in Business Data Analysis, Quality Analysis, and Project ManagementPlayed key client and vendor-facing roles supporting multiple teams for large CRM/ ERP implementations. Distinction of working from the requirement gathering phase to roll-outs of applications in multiple projects and organizationsExtensive experience in Business Requirements gathering and writing skills with expertise in developing and documenting Business Requirement document (BRD), Functional Requirement Document (FRD), and Software Requirement Specification (SRS) across the deliverables of a projectSuccessful in translating business requirements and user expectations into detailed specifications employing Unified Modeling Language (UML) using Lucid chart and MS VisioExperience in conducting GAP analysis, User Acceptance Testing (UAT), SWOT analysis, Cost-benefit analysis, Portfolio Analysis, and ROI analysisIn-depth understanding of the AS-IS and TO-BE business processes, solution identification, risk analysis, and experience in converting these requirements into technical specifications for preparing test plansOrganized Joint Application Developments (JAD) sessions and Joint Requirement Planning sessions (JRP), walkthroughs, Interviews, workshops, and Rapid Application Development (RAD) sessions with end-users/clients/stakeholders and the IT groupExcellent Business scripting skills and proficiency in developing Use Case Models, Analysis Models, Design Models, Implementation Models, Use Case Diagrams, Context Diagrams, Dataflow Diagrams, State Transition Diagrams, Functional Storyboards, Behavior Diagrams (sequence diagrams, collaboration diagrams, and activity diagrams), also Class Diagrams based on UML Standards using MS Visio, FIGMA, MIRO and Lucid chartIn-depth experience in Requirements gathering, Functional and Technical design docs, Data Cleansing and Process Flow diagrams, Linear and conceptual data modelingExperience in analyzing and reporting using tools like Tableau, Power BI, and SSRSExperienced in working on cloud-based solutions like Salesforce, Azure, and GCP technologiesExperience working with Product Owner in an Agile Environment to build, groom, and maintain Product Backlog, Sprint Backlog and manage User Stories using JIRAExperience in Test Planning, Test Preparation, Test Execution, and Issue Resolution and Report Generation to ensure that all aspects of a Project follow the Business RequirementsExperience in using Office 365 and thorough understanding of concepts including Office 365 identity management with Azure Active Directory, Exchange Online, OneDrive for Business, SharePoint Online, Microsoft Teams and Skype for BusinessExperience in using MS Visio, MS Project, and MS Office tools like MS Word, PowerPoint, Excel, and AccessExceptional problem-solving and sound decision-making capabilities, recognized by alternative solutions, and confident, accurate, critical thinking coupled with excellent communication and interpersonal skills

Miriam Evans

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High School Diploma - Certified Nursing Assistant

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High School Diploma - Certified Nursing Assistant

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