Miriam Gray

Miriam Gray

Los Angeles, CA • (951) 867 – 2023 •mgray1@compton.edu

PROFESSIONAL SUMMARY

Results-driven, licensed professional with extensive experience in cosmetology, aspiring to utilize talents in customer service as a motivated and empathetic team leader

EDUCATION

Compton College

Cosmetology Certification (3.5 GPA) June 2020

SKILLS

• Proficiency in MS Office applications including Word, Excel, PowerPoint, and Outlook. Skilled in using Adobe Photoshop and Google Docs.
• Proficient in adapting quickly to changing scenarios, diverse clientele, and updated procedures.
• Demonstrated resourcefulness in conflict resolution
• Demonstrated expertise in client acquisition and retention utilizing various social media platforms like Instagram, Facebook, Snapchat, and TikTok.
• Demonstrated expertise in offering various cosmetology services such as braiding, hair extensions, and haircuts
• Demonstrated proficiency in credit card transactions, inventory management, purchase order processing, and fundamental accounting principles
• Delivered exceptional customer service while showcasing creativity to achieve organizational objectives
• Developing business plans that prioritize efficient service, and eco friendliness

WORK EXPERIENCE

Assistant Stylist

Milano Collections

March 2023 - Current

• Expertly performed various wig services such as complete wash and sets, washing only, setting only, and new purchase sets while ensuring timely communication with customers.
• Performed additional wig services such as toning lace and bleaching knots.
• Conducted basic color procedures including rooting, toning, and highlighting based on my expertise.
• Styled and presented wigs on display, ensuring they always looked presentable.
• Maintained a clean work environment by straightening up showroom areas at the end of each day.
• Maintained cleanliness and organization in color room while managing inventory and tools.
• Support store operations by providing assistance when sales staff is occupied, such as greeting customers, handling phone inquiries and messages, and managing appointment logistics.
• Assisted customers in the drop-off and pick-up of wash and sets, created work orders, and provided checkout assistance when necessary.
• Collaborated with stylist in performing styling duties while occasionally handling color rinsing. Furthermore, took initiative in creating work orders and assisting customers at checkout during times when sales staff was unavailable.
• Specializes in providing exceptional customer service and ensuring efficient salon operations.

Assistant Salon Manager/ Hairstylist

Drybar

2022 – July 2022

• Scheduled and coordinated 20 employees' work shifts and client appointments.
• Implemented strategies to address customer complaints in line with company guidelines;
• Performed inventory monitoring and maintenance.
• Enhanced product quality and ensured consistent on-shelf availability through effective control measures;
• Simplified the process of creating daily sales and inventory reports for upper management
• Supervised and motivated staff, enhancing their critical thinking and problem-solving abilities.
• Exemplified a commitment to professional standards and displayed a strong work ethic.
• Consistently achieved clear and concise communication through both verbal and written channels.
• Executed efficient hair styling techniques to achieve clients' desired looks

Freelance Hairstylist

Mar. 2020 – Mar. 2022

• Developed and sustained relationships with a wide range of high-profile individuals, including about 45 loyal clients.
• Prepared workspace for client appointments by setting it up in advance
• Managed client inquiries, appointments, and scheduling effectively through both phone calls and social media platforms
• Handled budget control and ensured accurate financial recordkeeping.
• Provided high-quality hair styling services with a strong focus on customer satisfaction

Salon Manager and Hairstylist,

Emerald Pearl Salon Jan. 2019 – Feb. 2020

• Ensured the salon consistently exceeded standards by overseeing all areas of business operations.
• Oversaw the allocation of work hours for a team of 5 – 10 employees and adapted staff levels accordingly to meet client needs.
• Provided support in the hiring process through interviewing prospective employees
• Conducted performance assessments to identify areas for development and offered employee support.
• Conducted market research to identify industry salary benchmarks and implemented strategies to maintain competitive employee compensation levels
• Generated comprehensive financial statements for salon owner, providing strategic recommendations to optimize the company's financial performance.
• Boosted salon revenue by 30% with a strong emphasis on client relations and leveraging social media marketing.

Hairstylist and Receptionist,

Eclectic Salon Design Feb. 2015 – Dec. 2018

• Effectively addressed and resolved customer queries via multiple communication channels
• Assessed scalp and hair conditions, administered appropriate treatments, and provided follow-up care for maintaining optimal hair health
• Delivered exceptional customer service and hair styling expertise in both hairstylist and receptionist positions.
• Successfully spearheaded the marketing efforts resulting in a 20% increase in revenue from retail sales
• Monitored salon performance to ensure adherence to Eclectic Hair Design's customer service standards
• Provided prompt and effective resolution to the issues of distressed clients, ensuring client retention

COMMUNITY INVOLVEMENT

Mentor, Compton College Cosmetology Department, Compton, CA, Aug. 2018 – June 2019

Volunteer Hairstylist, Los Padrinos Juvenile Hall, Downey, CA, Jan. 2018 – June 2019