Miriam Hawk

• Managed customer inquiries and provided tailored product recommendations for pump applications, enhancing customer satisfaction.
• Prepared accurate quotes for replacement pumps, parts, and accessories, streamlining sales process.
• Processed sales orders through ERP systems, ensuring accuracy in order details and timely fulfillment.

Clerical

Managed inventory levels to maintain optimal product availability

Shipping and receiving

Processed incoming orders to facilitate timely fulfillment

• Entered order information to ensure accuracy and streamline order processing

• Reduced errors in benefit calculations by conducting thorough reviews of applicant financial information, ensuring consistency with program guidelines.
• Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
• Resolved escalated client concerns, finding solutions that upheld program integrity and addressed client needs.
• Conducted needs analysis to gather information for accurate health insurance product recommendations.

• Maintained accurate client interaction records to protect confidentiality and support effective case management.
• Reviewed documentation and entered data into computer system to streamline eligibility processes, re-certifications, and tenant move-outs.
• Guided applicants in completing housing applications and verifying assets to facilitate access to housing resources.
• Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.

• Served as liaison between residents, staff, and external service providers to ensure seamless communication and coordination of services for the community's benefit.
• Coordinated maintenance requests to ensure timely repairs and minimize disruption to residents.
• Provided crisis management and intervention during emergency situations.
• Organized social activities that enhanced camaraderie and engagement among residents.
• Improved team productivity by mentoring new hires on company policies, software systems, and best practices.
• Created detailed reports regarding facility conditions, incident occurrences, or other pertinent information for ownership and management personnel.
• Educated clients about health insurance coverage options, benefits and costs.