Star Ramella
Erie,PA
Summary
Results-driven sales representative with expertise in client education, operational efficiency, and relationship management. Proven ability to enhance customer loyalty and streamline sales processes.
Overview
4
4
years of professional experience
Work History
Sales Representative
Select Quote Health Care
Remote, VA
07.2024 - 10.2025
- Educated clients on health insurance options and benefits to enhance understanding.
- Assisted customers in accurately completing enrollment forms, ensuring compliance.
- Maintained comprehensive knowledge of insurance products and regulations to provide informed support.
- Demonstrated strong listening skills to thoroughly assess and address client needs.
- Collaborated with team members to optimize sales processes and improve efficiency.
- Answered inquiries from prospective customers regarding product features and services.
- Developed key customer relationships, resulting in increased sales and loyalty.
- Communicated effectively to resolve client questions and concerns promptly.
General Manager
T-Mobile
Queens, New York
01.2023 - 04.2024
- Streamlined daily operations to enhance store performance and customer satisfaction.
- Optimized team productivity and service quality through effective staff scheduling and training.
- Analyzed sales data to identify trends and adjust operational strategies.
- Ensured consistent compliance with company policies, procedures, and safety regulations.
- Managed comprehensive business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales.
Recreational Therapist
Park Terrace Assisted Living
Queens, New York
03.2022 - 01.2023
- Developed and implemented therapeutic programs for residents' physical and emotional well-being.
- Assessed individual needs to create personalized treatment plans for residents.
- Collaborated with medical staff to monitor resident progress and adjust therapies.
- Facilitated group activities to promote social interaction among residents.
- Educated families on recreational therapy benefits and engagement strategies.
- Maintained accurate documentation of therapy sessions and resident participation.
- Trained new staff on therapeutic techniques and best practices in recreation therapy.
- Organized community outings to enhance residents' social experiences and engagement.
Education
LaGuardia Community College
Long Island City, NY01-2022
Skills
- Health insurance knowledge
- Sales process optimization
- Customer relationship management
- Regulatory compliance
- Data analysis
- Team collaboration
Timeline
Sales Representative
Select Quote Health Care
07.2024 - 10.2025
General Manager
T-Mobile
01.2023 - 04.2024
Recreational Therapist
Park Terrace Assisted Living
03.2022 - 01.2023
LaGuardia Community College