Kahdija Gerald
Princess Anne,MD
Summary
Proven sales representative with background in call center environments. Possess strong ability to build customer relationships, conduct needs analysis, and close deals effectively. Skills include problem-solving, multitasking, and communication. Made significant impact in previous roles by boosting sales figures through upselling techniques and ensuring high levels of customer satisfaction.
Overview
4
4
years of professional experience
Work History
Call Center Sales Representative
LiveOps
Scottsdale, Arizona
12.2022 - 07.2024
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Achieved established sales targets by generating new customer accounts.
- Demonstrated excellent listening skills while interacting with customers via telephone or email.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Handled confidential information in a secure manner.
Call Center Sales Representative
Ttec (TeleTech) - HealthCare Solutions
Atlanta, GA
03.2020 - 08.2023
- Networked to build client base and promote products to new and existing clients.
- Researched customer inquiries and provided solutions in a timely manner.
- Answered incoming calls from customers, providing prompt and accurate information.
- Followed up on sales leads through outbound calling.
- Maintained records of customer interactions, transactions, comments and complaints.
Education
Diploma - Medical Billing And Coding Specialist
DeVry University
Lisle, IL10-2024
High School Diploma -
Coronado High School
Colorado Springs, CO05-2017
Skills
- Effective communication
- Attention to detail
- Data entry
- Customer service
- Health insurance knowledge
- Patient record management
- Technical problem resolution
Timeline
Call Center Sales Representative
LiveOps
12.2022 - 07.2024
Call Center Sales Representative
Ttec (TeleTech) - HealthCare Solutions
03.2020 - 08.2023
Diploma - Medical Billing And Coding Specialist
DeVry University
High School Diploma -
Coronado High School
Similar Profiles
Clarissa LewisClarissa Lewis
Customer Service Agent (Remote) at LiveOpsCustomer Service Agent (Remote) at LiveOps
WYONNA HEARDWYONNA HEARD
Independent Contractor- Customer Service Rep at LiveOpsIndependent Contractor- Customer Service Rep at LiveOps
Ruby WrightRuby Wright
Remote Customer at LiveopsRemote Customer at Liveops