Summary
Overview
Work History
Education
Skills
Timeline
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Mindy Henry

Rutland

Summary

Adept in customer service and sales techniques, I significantly enhanced customer satisfaction and cross-sales at Vermont Country Store. Leveraging strong communication and problem-solving skills, I excelled in fast-paced environments, consistently meeting goals. My teamwork and effective time management propelled operational efficiency, showcasing a goal-oriented mindset and a knack for multitasking.

Overview

2
2
years of professional experience

Work History

Call Center Sales Representative

Vermont Country Store
Rutland
09.2024 - 11.2024
  • Provided product recommendations based on customer needs.
  • Answered incoming calls from customers, providing prompt and accurate information.
  • Identified opportunities to cross-sell additional products and services to existing customers.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Demonstrated excellent listening skills while interacting with customers via telephone or email.
  • Provided timely, courteous, and knowledgeable responses to information requests.

Crew Member

Dunkin
Rutland
09.2023 - 05.2024
  • Presented orders to guests within anticipated service times.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Upheld high standards of productivity and quality in operations.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Brewed and served coffee and tea with preferred add-ins.
  • Organized and restocked supplies to support operations and team productivity.
  • Checked expiration dates on all products before serving them to customers.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Maintained safe food handling practices to prevent germ spread.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Scrubbed and polished counters to remove debris and food.

Cashier

Walmart
Rutland
08.2022 - 10.2022
  • Maintained work area and kept cash drawer organized.
  • Verified customer age requirement for alcohol purchases.
  • Followed company security procedures for handling large sums of money.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Answered customer inquiries regarding store policies and procedures.

Education

High School Diploma -

Rutland High School Grove Street Campus
Rutland, VT
06-2025

Skills

  • Customer service
  • Sales techniques
  • Product knowledge
  • Effective communication
  • Time management
  • Organization skills
  • Problem solving
  • Goal-oriented mindset
  • Multitasking
  • Teamwork

Timeline

Call Center Sales Representative

Vermont Country Store
09.2024 - 11.2024

Crew Member

Dunkin
09.2023 - 05.2024

Cashier

Walmart
08.2022 - 10.2022

High School Diploma -

Rutland High School Grove Street Campus

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Mindy Henry