Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Miriam Hernandez

Los Angeles,CA

Summary

Versatile and results-oriented professional with experience at Downtown L.A. Parking, adept in manual cleaning techniques and exceptional customer service. Excelled in streamlining operations to enhance productivity and satisfaction. Proven ability in conflict resolution and maintaining high standards of safety and sanitation, contributing to a positive and efficient working environment.

Overview

8
8
years of professional experience

Work History

Cleaning

Private Cleaning Service
01.2024 - Current
  • Streamlined cleaning processes for increased productivity and improved facility appearance.
  • Promoted a clean working environment, conducting regular inspections and cleaning tasks.
  • Maintained Residences for Safety and Sanitation

Parking Lot Attendant

Downtown L.A. Parking
01.2021 - 01.2024
  • Directed patrons to designated parking spaces.
  • Facilitated vehicle flow by managing traffic control and parking in assigned area.
  • Assisted with vehicle flow management, ensuring smooth entry and exit of vehicles in the parking lot.
  • Handled cash transactions accurately and responsibly by following company guidelines for secure handling of funds.

Concierge

Air B&B
03.2017 - 04.2020
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Answered Phones, Assisted with Rental Payments
  • Maintained the Properties

Education

Associate of Arts -

Evans Community College
Los Angeles
06-2015

Skills

  • Manual Cleaning Techniques
  • Window Frame Cleaning
  • Waterline Cleaning
  • Cleaning duties
  • Customer Service
  • Administrative Task (Payment Handling/ Scheduling)

Languages

English
Professional Working
Spanish
Full Professional

Interests

  • Reading
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Enjoying the art of baking and pastry-making, experimenting with recipes Walking, and exercising

Timeline

Cleaning

Private Cleaning Service
01.2024 - Current

Parking Lot Attendant

Downtown L.A. Parking
01.2021 - 01.2024

Concierge

Air B&B
03.2017 - 04.2020

Associate of Arts -

Evans Community College

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Miriam Hernandez