Miriam Hernandez Castillo
Elgin,SC
Summary
Dynamic Shift Leader with proven expertise in team management, employee training, and cash handling. Committed to enhancing operational efficiency and fostering a collaborative work environment.
Experienced with managing shift operations and leading teams to meet organizational objectives. Utilizes strong problem-solving abilities to address challenges promptly. Track record of enhancing team performance through effective communication and strategic planning.
Overview
15
15
years of professional experience
Work History
Shift Leader Manager
Chick-fil-A
05.2017 - 03.2026
- Supervised daily operations to ensure exceptional customer service and food quality standards.
- Trained and mentored team members, fostering a collaborative work environment.
- Implemented process improvements that streamlined workflows and increased efficiency.
- Managed inventory levels, minimizing waste while ensuring product availability.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
Bilingual Leadership Development
Chick-fil-A
05.2017 - 03.2026
- Assisted in recruiting top talent for open positions within the store by participating in job fairs or conducting interviews when necessary.
- Trained and mentored ESOL team members, fostering a collaborative work environment.
- Developing leadership within an EOSL team
- Translation Training materials, operational documents, and company updates to foster an equitable workplace.
Supervisor
Doubletree By Hilton
05.2011 - 12.2014
- Supervised daily operations to ensure exceptional guest experiences and service quality.
- Trained and mentored staff, fostering a collaborative and efficient work environment.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Coordinated scheduling to optimize staffing levels during peak business hours.
- Managed inventory control, ensuring adequate supply levels for daily operations.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
High School Diploma -
Central Piedmont Community College
Charlotte, NC05-2017
Skills
- Team management
- Employee training
- Cash handling
- Training and mentoring
- Staff training and onboarding
- Hiring and recruiting
- Accurate money handling
- Team development
- Handling customer complaints
Languages
Spanish
Native or Bilingual
Timeline
Shift Leader Manager
Chick-fil-A
05.2017 - 03.2026
Bilingual Leadership Development
Chick-fil-A
05.2017 - 03.2026
Supervisor
Doubletree By Hilton
05.2011 - 12.2014
High School Diploma -
Central Piedmont Community College