Summary
Overview
Work History
Education
Skills
PERSONAL DEVELOPMENT
Timeline
Generic

Miriam L. Duncan

Austell,GA

Summary

Efficient Clerk with a strong reputation for balancing high productivity and excellent customer service. Focused on resolving customer concerns and enhancing loyalty to drive organizational success. Comprehensive experience in cash handling, bookkeeping, and precise computations.

Overview

13
13
years of professional experience

Work History

Head Cashier

The Home Depot Inc
10.2020 - Current
  • Supervised cash handling processes to ensure accuracy and compliance with company policies.
  • Trained and mentored new cashiers on operational procedures and customer service standards.
  • Implemented efficient checkout workflows, reducing customer wait times during peak hours.
  • Managed daily cash reconciliation and prepared financial reports for management review.

CNA

First Corinthians Home Care
08.2017 - 07.2019

To care for patients at their homes. Provided personal care.

Patient Care Coordinator

Greenwood Gardens Assisted Living
12.2012 - 06.2015
  • Collaborated with multiple physicians’ offices scheduled patient in-house visits daily
  • Assisted with multi-line phone and paging system
  • Distributed patient’s daily medication dosage and taken their electronic medical record
  • Assisted RN with patient care, medication stocking and cleaning patient room

Education

High School Diploma - undefined

Certificate - undefined

Health Tech Training Institute
01.2018

Certificate - undefined

Ultrasound Diagnostic Center
01.2003

Certificate - undefined

Hallandale Adult Education Center
01.1993

Skills

  • Intake processing and benefits knowledge
  • Exceptional customer service skills
  • Office administration experience
  • Terminology in medical imaging
  • Verification of insurance benefits
  • Understanding of reimbursement processes
  • Compliance with HIPAA regulations
  • Inbound and outbound call management
  • Scheduling appointments and surgeries
  • Familiarity with EMR systems: Epic, NextGen, STAR
  • Proficient in Microsoft Word, Excel, PowerPoint, Outlook 365

PERSONAL DEVELOPMENT

  • Conflict Resolution Training, CPR Certification, Current Immunizations
  • Volunteer Services Shaw Temple Youth Counsel, Greenwood Gardens Activity Coordinator, Cobb County Schools

Timeline

Head Cashier

The Home Depot Inc
10.2020 - Current

CNA

First Corinthians Home Care
08.2017 - 07.2019

Patient Care Coordinator

Greenwood Gardens Assisted Living
12.2012 - 06.2015

High School Diploma - undefined

Certificate - undefined

Health Tech Training Institute

Certificate - undefined

Ultrasound Diagnostic Center

Certificate - undefined

Hallandale Adult Education Center
Miriam L. Duncan