Miriam Leal-Munoz
South Gate,CA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
23
23
years of professional experience
Work History
Manager
Don Roberto Jewelers
South Gate, CA
04.2015 - 07.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Community Health Outreach Worker
Los Angeles Biomedical Research Institute - La Biomed
1124 W Carson St Torrance Ca 90502
09.2006 - 10.2014
- Developed and maintained relationships with community partners to build program scope.
- Collaborated with external organizations to coordinate health and social services.
- Led outreach activities to target specific demographics and promote health initiatives.
- Managed multiple nutritional educational groups to increase client nutrition knowledge.
- Promoted Wic Program to service areas
- Input and update participants information on state-wide computer system (ISIS)
Loan Officer
QC Rebate Services
South Gate, CA
07.2003 - 07.2006
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
Administrative Assistant
Black & White Hair Salon
Montebello, CA
06.2001 - 12.2003
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled client appointments for staff teams.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Receptionist
Montebello Beauty College
Montebello, CA
05.2000 - 06.2001
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Education
No Degree - Cosmetology Education
Montebello Beauty College
Montebello, CA05.2000
High School Diploma -
David Starr Jordan Senior High School
Los Angeles, CA06.1999
Skills
- Fire Safety Regulations
- Set Organizational Policies
- Staff Management
- Train Employees
- Greet Guests
- Customer Service
- Sales Activities
- Team Leadership
Languages
Spanish
Native or Bilingual
Timeline
Manager
Don Roberto Jewelers
04.2015 - 07.2023
Community Health Outreach Worker
Los Angeles Biomedical Research Institute - La Biomed
09.2006 - 10.2014
Loan Officer
QC Rebate Services
07.2003 - 07.2006
Administrative Assistant
Black & White Hair Salon
06.2001 - 12.2003
Receptionist
Montebello Beauty College
05.2000 - 06.2001
No Degree - Cosmetology Education
Montebello Beauty College
High School Diploma -
David Starr Jordan Senior High School