Miriam Lopez
Long Beach,CA
Summary
Accomplished Gns Supervisor at Nova Container Freight Station, I leveraged strategic planning and exceptional interpersonal skills to enhance team productivity and customer satisfaction. Spearheaded process improvements, achieving significant efficiency gains. Renowned for fostering professional development and teamwork, my leadership directly contributed to a harmonious and goal-oriented workplace environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Gns Supervisor
Nova Container Freight Station
04.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Checker
D.R.E Agency
12.2019 - 04.2023
- Aided in training new employees, sharing best practices for efficient job performance.
- Actively participated in team meetings, contributing ideas for improving store efficiency and customer satisfaction.
- Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
- Exceeded performance targets consistently, demonstrating strong multitasking abilities under pressure.
- Informed supervisor of front-end product gaps, scanning problems and price mismatching.
- Notified management of associate theft, customer shoplifting, unauthorized mark downs and property defacement.
- Identified produce items and input corresponding PLU codes.
- Demonstrated flexibility in schedule adjustments, covering shifts during peak shopping hours or staff shortages.
- Trained new employees on store policies and procedures, ensuring consistent service standards.
Secretary
Nxt Logistics
06.2018 - 11.2019
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Enhanced office efficiency by implementing digital filing systems that streamlined paperwork processing.
- Streamlined communication processes, resulting in faster response times to internal queries.
- Facilitated inter-departmental communication to ensure all parties were informed of key updates.
- Developed and maintained comprehensive database for tracking project deadlines, improving team productivity.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Enhanced visibility of office policies by creating and distributing employee handbook.
- Improved office workflow by redesigning document submission process.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Streamlined invoice processing, improving accuracy and efficiency of financial operations.
- Organized travel arrangements for executive team, ensuring smooth logistics for multiple international trips.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Conducted research for special projects, contributing valuable insights that informed strategic decisions.
- Assisted in preparing detailed reports for management, enabling informed decision-making.
- Improved document management with introduction of new digital archiving system.
- Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.
- Supported project management activities, contributing to timely completion of key initiatives.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Established administrative work procedures to track staff's daily tasks.
- Volunteered to help with special projects of varying degrees of complexity.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Customer Support Specialist
Kar Parts Direct
04.2017 - 04.2018
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Multitasked to handle diverse customer needs in high-volume Type setting, prioritizing tasks to keep up with challenging deadlines.
- Fostered culture of continuous learning among support team, enhancing overall expertise in product and customer service.
- Enhanced knowledge sharing within team, ensuring all members were up-to-date with latest product information.
- Resolved customer complaints with empathy and patience, restoring client confidence in company.
Replenishment Team Member
JCPenney
07.2016 - 03.2017
- Cleaned and organized sales and stock areas.
- Put away received merchandise in designated location.
- Greeted and used service model to meet customers' needs.
- Supported efficient load processing by accurately staging pallets for easy access to merchandise during replenishment activities.
- Unpacked trucks, moved merchandise, and stocked shelves to provide appealing sales floor and positive customer experience.
- Achieved high standards of cleanliness throughout the store by consistently maintaining shelves, displays, and backroom storage areas.
- Performed section resets to match new planograms.
- Improved store appearance and shopping experience with consistent shelf maintenance, product organization, and display setup.
- Enhanced customer satisfaction with timely product restocking and maintaining organized store shelves.
- Supported efficient merchandise flow by unloading trucks, sorting items, and accurately placing products in designated areas.
- Optimized workspace functionality by maintaining a clean, safe, and well-organized backroom storage area.
- Collaborated with team members to efficiently complete daily replenishment tasks, ensuring optimal product availability.
- Created seasonal displays to showcase new and promotional merchandise.
- Added price tags, adjusted signage, and built cardboard kits.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Safely and securely loaded items to prevent damage during transport.
- Greeted store customers and discussed needs.
- Labeled products, rotated stock and fronted merchandise for appealing display.
Education
None - General Ed
Long Beach City College
Long Beach, CAHigh School Diploma - General Ed
Lakewood High School
Lakewood, CA06.2002
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Strategic Planning
- Inventory Control
- Staff Development
- Staff Discipline
- Processes and procedures
- Operations Management
- Process Improvement
- Policy Enforcement
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
- Multitasking
- Time Management
- Attention to Detail
- Decision-Making
- Effective Communication
- Adaptability and Flexibility
- Organizational Skills
- Team building
- Active Listening
- Interpersonal Skills
- Professionalism
- Relationship Building
- Self Motivation
- Reliability
- Adaptability
- Task Prioritization
- Team Collaboration
- Goal Setting
- Problem-solving abilities
Certification
BTE Business atraining Experts, Leadership Journey
Languages
Spanish
Native or Bilingual
Timeline
Gns Supervisor
Nova Container Freight Station
04.2023 - Current
Checker
D.R.E Agency
12.2019 - 04.2023
Secretary
Nxt Logistics
06.2018 - 11.2019
Customer Support Specialist
Kar Parts Direct
04.2017 - 04.2018
Replenishment Team Member
JCPenney
07.2016 - 03.2017
None - General Ed
Long Beach City College
High School Diploma - General Ed
Lakewood High School
BTE Business atraining Experts, Leadership Journey
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