Miriam Martes
Kissimmee,FL
Summary
Dynamic and passionate professional with exceptional abilities to deliver customer services to clients from diverse business settings. Proven success in providing career counseling to individuals. Capable of managing end-to-end business operations. Instrumental in nurturing and fortifying lasting relationships with employees, cross-functional teams, and senior management. Adept at overseeing aspects of projects from inception to successful completion. Well-versed in identifying and resolving client concerns to improve overall operational efficacy. Articulate communicator possessing excellent problem-solving, analytical, and decision-making skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Licensed Health Insurance agent
Well Care, Health Plan One
- Performed detailed Medicare insurance sales needs analysis via phone (inbound and outbound leads) with clients, including educating the client about Medicare, identifying matching plans, services, and assisting through the enrollment process
- Dedicated to Well Care
- Closed sales and underwrite policies for clients, completed applications accurately
Targeted Mental Case Manager
Serving Children & Families
- Provided mental health services to adults and/or children as an independent contractor
- Delivered exceptional support to individuals with severe and chronic mental health concerns
- Communicated with patients to create treatment plans for betterment and recuperation from psychiatric conditions
Financial Counselor / Housing Specialist
Osceola County Human Services
- Company Overview: Grant Funded Position (RMFM)
- Maintained regular communication with Court Administration RMFM Coordinator regarding foreclosure cases
- Guided homeowners with foreclosure filing through RMFM Program by conducting initial interviews and helping them complete relevant financial documents
- Managed various operations, including data analysis, report processing, document revision, and correspondence management
- Grant Funded Position (RMFM)
Social Services Specialists
Osceola County Human Services
- Company Overview: Grant funded, Homeless Prevention & Rapid Rehousing
- Recorded services using manual and digital systems, and managed case files to guarantee grant compliance
- Referred to partnering agencies and monitored client progress in obtaining services
- Kept in touch with program participants and conducted house visits
- Assessed ongoing requirements, measured self-sufficiency levels, monitored eligibility for ongoing programs, and ensured adherence to case objectives
- Grant funded, Homeless Prevention & Rapid Rehousing
Intake Coordinator
Resources for Children with Special Needs
- Assisted families in navigating educational and human services systems, aiding in comprehension
- Attended training sessions and seminars in both English and Spanish for families, professionals, and community-based organizations
- Provided prompt and precise feedback to customer queries over phone, face-to-face, and electronically; kept customer database up-to-date and assisted with production of customer service summaries and reports
Partner Care Specialist
Christian Broadcast Network
01.2021 - Current
- Maintain lasting relationships with CBN partners by providing prayer support, disseminating information, and encouraging donations
- Manage various operations, including billing, content writing, product development, customer services
Counselor
Osceola County
01.2019 - Current
- Coordinated with students to address concerns regarding academic, emotional, or social problems
- Assisted students with identifying challenges and defining career goals
- Resolved disputes between students and teachers to streamline routine operations
- Cultivated and fortified lasting relationships with parents and teachers to improve learning outcomes
- Provided exceptional support with college admission process, career search, and grant opportunities
Credit Counselor
In Charge Debt Solutions
01.2018 - Current
- Evaluated customers' fiscal standing by analyzing earnings, resources, liabilities, costs, credit profiles, or other financial data
- Assessed financial standing of each client to provide effective recommendations
- Collaborated with clients to create customized financial plans
- Determined clients' available monthly income for debt repayment
- Supported customers to meet financial objectives by defining and implementing strategies for debt control, budgeting, and spending
Pastor
Providence Rock Inc. Rock Church
01.2004 - 01.2020
- Performed analysis of individual requirements and delivered optimal solution for quality care
- Developed strong connections with customers by providing guidance, supervision, assistance, and representation
- Provided legal advocacy, including acting as a representative for clients in housing court, immigration proceedings, and hospital initiatives
- Led creation of one of broadest food pantries and outreach centers in Osceola County
- Developed extended association with Second Harvest of Central Florida, Workforce, and Access Florida
- Engaged in managing, guiding, and providing instruction for seminars focused on adolescent assistance initiatives and juveniles' growth
Education
Bachelor of Arts - Psychology
St. John's University
NYSkills
Customer Service
Certification
- Licensed Health Insurance agent, AL, AR, AZ, CT, FL, HI, IL, IN, KS, KY, LA, MA, ME, MO, MS, NC, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, VT, WA, WI
- Certified Case Manager, University of Central Florida
- Certified in HUD Loss Mitigation Training
Timeline
Partner Care Specialist
Christian Broadcast Network
01.2021 - Current
Counselor
Osceola County
01.2019 - Current
Credit Counselor
In Charge Debt Solutions
01.2018 - Current
Pastor
Providence Rock Inc. Rock Church
01.2004 - 01.2020
Licensed Health Insurance agent
Well Care, Health Plan One
Targeted Mental Case Manager
Serving Children & Families
Financial Counselor / Housing Specialist
Osceola County Human Services
Social Services Specialists
Osceola County Human Services
Intake Coordinator
Resources for Children with Special Needs
Bachelor of Arts - Psychology
St. John's University