Miriam Martinez
Scientific Games
casselberry,Florida
1
Language
29
years of professional experience
Results-driven Operations Manager with a proven track record in streamlining processes and enhancing productivity. Expertise in continuous improvement initiatives and employee motivation, ensuring compliance with health and safety standards.
Work History
Operations Manager
28 Years 11 Months- Led cross-functional teams to implement strategic initiatives, improving workflows and productivity.
- Streamlined operational processes to enhance efficiency and reduce costs.
- Analyzed performance metrics to identify areas for process improvement and drive operational excellence.
- Developed and maintained standard operating procedures to ensure compliance with industry regulations.
- Mentored staff on best practices, fostering a culture of continuous improvement across teams.
- Managed capacity planning and resource allocation to optimize production schedules and output quality.
- Championed technology integration initiatives, enhancing reporting capabilities and decision-making processes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Education
No Degree - Accounting major
Skills
Operations management
Operations oversight
KPI tracking
Continuous improvements
Health and safety compliance
Workforce management
Team leadership
Staff training
Employee motivation
Problem-solving
Customer service
Goal setting
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Scientific Games
06.1997 - 05.2026Read More
City College of New York
No Degree from Accounting major
Read More