Miriam McGraw
Layton,UT
Summary
Dedicated manager with expertise in customer service and team leadership. Proven ability to enhance team performance and streamline operations, driving high customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Manager
Boca De Anjo-Restaurante
Vila Valqueire, Rio De Janeiro
10.2014 - 07.2016
- Oversaw daily restaurant operations, ensuring efficient service and high customer satisfaction.
- Trained and mentored staff to enhance performance and maintain service standards.
- Managed inventory control, minimizing waste while optimizing supply levels for peak service times.
- Analyzed customer feedback to identify areas for improvement in menu offerings and service delivery.
- Fostered a positive work environment, promoting teamwork and communication among diverse teams.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Saller
Nova Valqueire Drogstore
Rio De Janeiro, RJ
01.2013 - 09.2014
- Assisted customers with product selection and provided knowledgeable recommendations.
- Processed sales transactions accurately and efficiently using point-of-sale systems.
- Maintained organized inventory displays to enhance customer shopping experience.
- Collaborated with team to manage stock levels and facilitate reorder processes.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction.
- Monitored product expiration dates, ensuring compliance with safety standards.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Responded to customers' complaints regarding service and product quality to solve issues.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Attended monthly sales meetings and quarterly sales trainings.
Education
High School Diploma -
SENAC
Riachuelo, RJ11-1992
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Strategic planning
- Staff development
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Italian
Limited Working
Spanish
Limited Working
Timeline
Manager
Boca De Anjo-Restaurante
10.2014 - 07.2016
Saller
Nova Valqueire Drogstore
01.2013 - 09.2014
High School Diploma -
SENAC