Miriam Olivares
Pittsburg,CA
Summary
Result-driven and detail-oriented administrative professional with over 7 years of experience in fast-paced office environments. Skilled in multitasking and handling diverse demands to ensure smooth daily operations. Recognized for exceptional customer service skills, a positive attitude, and a strong work ethic. Seeking to leverage self-motivated nature and dedication to provide excellent support as an office administrator.
Overview
8
8
years of professional experience
Work History
Front Office Manager
Danville Family Dentist
- Managed daily office operations, supervising a team of office staff, and leading staff meetings to ensure efficient workflow and communication
- Oversaw the cleanliness and organization of the dental front desk area, liaised with vendors and suppliers to coordinate deliveries, and managed inventory
- Assisting with form completion, and educating them on office policies and procedures to enhance the office experience
- Efficiently scheduled patient appointments, while also conducting reminder phone calls to minimize no-shows and optimize appointment scheduling
- Managed financial transactions by accurately calculating fees, coordinating financial agreements, and processing payments through various methods.
Office Administrator
California Integrative Medicine
09.2022 - 01.2023
- Interpreting Spanish/English
- Recorded and filed patient date and medical records
- Coordinating patient flow and interaction while collecting fees, email/text/phone communications
- Filing, scanning, inventory, bank deposits, ordering
- Patient vitals and History
- Patient education and support.
Front Office Administrator
Walnut Creek Orthodontics
05.2019 - 09.2022
- Acted as a liaison between patients and dentists, creating personalized treatment plans and addressing inquiries
- Managed insurance forms and patient records accurately through manual and computerized systems
- Followed strict infection control measures, sterilizing instruments for safe patient care
- Negotiated financial agreements with patients and maintained a calm environment for anxious individuals
- Coordinated with other offices for patient care, ensuring smooth referrals and follow-ups
- Maintained no-show and cancellation rate below 5%.
Front Office Receptionist
California Smile
10.2016 - 05.2019
- Verified patient eligibility and coverage by contacting insurance companies
- Welcomed and assisted visitors, determining their needs upon arrival
- Sent information to referring offices, pharmacies and patients via fax, email, phone
- Prepared instrument trays for dental procedures and surgeries.
Staff Support
Gurnick Academy of Medical Arts
10.2014 - 10.2016
- Oversaw student retention and progress
- Assisted in preparing new course modules, class preparation, syllabi
- Collected and monitored immunization records, faculty folders
- Organized meetings and meeting minutes
- Proctored exams.
Education
Bachelor of Arts - Psychology
The University of Arizona
01.2025
Associate of Arts - Psychology, Behavioral Science And Social Science
Los Medanos College
Pittsburg, United States06.2018
Medical Assisting -
Carrington College
Antioch05.2009
Skills
- Organizational Skills
- Fluent in Spanish
- Communication Skills
- Customer Service Skills
- Adaptability
- Teamwork
- Computer Proficiency
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Office Administrator
California Integrative Medicine
09.2022 - 01.2023
Front Office Administrator
Walnut Creek Orthodontics
05.2019 - 09.2022
Front Office Receptionist
California Smile
10.2016 - 05.2019
Staff Support
Gurnick Academy of Medical Arts
10.2014 - 10.2016
Front Office Manager
Danville Family Dentist
Bachelor of Arts - Psychology
The University of Arizona
Associate of Arts - Psychology, Behavioral Science And Social Science
Los Medanos College
Medical Assisting -
Carrington College