Miriam Pacindo
DeKalb,IL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Statefarm Insurance
Oswego, Illinois
04.2021 - 04.2026
- Assisted customers with insurance inquiries and policy information.
- Educated clients about coverage options and policy details.
- Maintained detailed records of customer interactions and transactions.
- Collaborated with team members to enhance service delivery strategies.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Demonstrated product features and benefits to enhance customer knowledge and interest.
- Processed sales transactions efficiently using point-of-sale systems and cash handling procedures.
- Educated customers about products and services offered by the company.
Quality Control Inspector
MSI Express
West Chicago, Illinois
01.2019 - 04.2021
- Inspected products for quality compliance and identified defects during production.
- Documented inspection results and maintained accurate quality records.
- Collaborated with production teams to address quality concerns effectively.
- Conducted regular audits to ensure adherence to safety and quality standards.
- Trained new team members on quality control processes and procedures.
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Tested finished goods prior to shipment according to established protocols.
- Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable.
Receptionist
The Legal Network
Lisle, Illinois
07.2018 - 12.2019
- Greeted clients warmly, creating a welcoming environment at the law firm.
- Managed incoming calls, directing inquiries to appropriate legal staff members.
- Scheduled appointments efficiently, coordinating with attorneys and clients' availability.
- Maintained organized filing systems for legal documents and client records.
- Processed mail and packages promptly, ensuring timely distribution to staff.
- Assisted clients with basic inquiries, providing helpful information and resources.
- Coordinated office supplies inventory, facilitating smooth operations for the team.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Education
East Aurora High School
Aurora , ILSkills
- Customer relationship management
- Complaint resolution
- Client scheduling
- Attention to detail
- Effective communication
- Conflict resolution
- Team collaboration
- Empathy and patience
- Policy knowledge
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Representative
Statefarm Insurance
04.2021 - 04.2026
Quality Control Inspector
MSI Express
01.2019 - 04.2021
Receptionist
The Legal Network
07.2018 - 12.2019
East Aurora High School