Miriam Penaloza
San Jose,CA
Summary
Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Hardworking crew accustomed to fast-paced call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in standards and best practices. Capable manager knowledgeable about managing employee routes while providing top-notch customer service to customers. Hardworking Helper familiar with job-related equipment operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Logistics
Amry Reserve
12.2021 - Current
- Defined logistics strategy within [Type] policies and procedures for effective integration of logistics operations
- Coordinated logistics for customer orders.
- Managed event logistics and operations.
- Supervised logistics functions and operations.
- Double checked travel logistics before movement.
- Proposed logistics solutions for customers.
- Handled office administration and logistics.
- Managed functional areas of logistics.
- Coordinated operation logistics for reconnaissance missions.
- Oversaw demand planning, purchasing, and logistics.
- Managed travel logistics to maximize sales productivity.
- Monitored logistics performance and identified improvement opportunities.
- Arranged logistics for programs, events and conferences.
- Oversaw logistics and inventory management for storeroom.
- Developed and maintained logistics workflows, procedures and reports.
- Organized logistics for marketing and proposal strategy meetings.
- Analyzed customer requirements and provided customized logistics solutions.
- Handled shipping logistics for large mailings to recipients.
- Coordinated logistics operations, streamlining processes for improved productivity.
- Assisted in training new employees, resulting in a more knowledgeable workforce.
- Participated in continuous improvement initiatives aimed at enhancing efficiency within the papermaking process.
- Assisted in troubleshooting technical issues with machinery, reducing downtime and maintaining optimal production levels.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Private Nanny
Independent
03.2021 - Current
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Played games, worked on puzzles, and read books to young children.
- Built positive and nurturing environments to support child social and emotional growth.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
- Engaged with children on age-appropriate level.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Promoted intellectual development through reading, storytelling, and engaging educational activities.
Swimming Lessons Instructor
Water Works Aquatics
06.2021 - 04.2022
- Collaborated with lifeguards on duty to ensure the safety of swimmers during scheduled lessons.
- Increased student confidence in swimming abilities through consistent encouragement and positive reinforcement.
- Collaborated with colleagues to develop new teaching methods, optimizing overall effectiveness of swimming lessons.
- Cultivated strong relationships with parents or guardians, encouraging open dialogue regarding student progress and areas for improvement.
- Enhanced swimmer performance by providing personalized feedback and tailored instruction for each student.
- Led group activities which built camaraderie among students and enhanced overall enjoyment of swimming lessons.
- Promoted water safety awareness by incorporating essential skills and techniques into each lesson plan.
- Maintained accurate records of student attendance, progress, and achievement for easy monitoring and reporting purposes.
- Demonstrated proper use of equipment to enhance performance of swimmers.
- Guided students on improving swimming speeds, developing kicking techniques and maintaining breathing.
- Helped set-up and breakdown pool for wide array of events such as swim meets, swim practices and water polo games.
- Enhanced athlete endurance and skill with targeted strength and conditioning exercises.
- Inspired confidence in swimmers by celebrating their achievements and addressing areas for growth in a supportive manner.
Secretary Manager
C.B Perkins
07.2019 - 03.2021
- Followed proper standards for product freshness, food safety weight and measures, refrigeration, and sanitation Established and maintained a positive work environment Active worker working down pressure and multitask, Maintained an atmosphere of enthusiastic customer service Active speaking Being able to perform business contracts.
- Parer work organization and performing customer service Established and maintained a positive work environment Active worker.
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
- Handled supply purchases and inventory management for office operations and equipment maintenance.
- Evaluated employee job performance and motivated staff to improve productivity.
- Managed daily operations within one office by supporting continuous delivery of excellent services and care.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Completed bi-weekly payroll for 4 employees.
Shift Manager
Taco Bell
03.2020 - 10.2020
- Maintained an atmosphere of enthusiastic customer service Maintained an active shift Customer service Money management Cleaning Established and maintained a positive work environment Diligent worker as well work for a team Running Shifts.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Documented receipts, employee hours and inventory movements.
- Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Handled over $ 9000 in funds each day in fast-paced environment.
- Automated office operations, managed client correspondence and tracked records.
Shift Leader
Five Guys
03.2020 - 07.2020
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Contributed to development, planning and completion of project initiatives.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
- Sanitized frequented areas and equipment using approved supplies.
- Maintained safety protocols through proper, cost-effective and safe handling of equipment, chemicals and material usage.
- Handled and stored hazardous chemicals safely to prevent injury or illness.
Shift Leader
Togo's Sandwiches
07.2019 - 03.2020
- Supervised, motivated, and led employees to maintain productivity and customer service levels.
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
- Assisted with performance reviews to identify areas of improvement.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Shift Leader
Burger King
03.2018 - 02.2019
- Engaged customer warmly and provided immediate and dedicated assistance Maintained atmosphere of enthusiastic customer service Followed proper standards for product freshness, food safety weight, and measures, refrigeration, and sanitation. Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Managed schedules, accepted time off requests and found coverage for shifts.
- Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
- Upheld high standards of productivity and quality in all areas of operations.
- Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting cohesive workplace culture.
Education
Some College (No Degree) - Social Work
Foothill Coillege Sunnyvale
Cupertino, CACertification - Nanny Certification
Foothill College Sunnyvale
Sunnyvale, CACertificate - Logistics And Materials Management
Army Logistics
Fort Lee, VAHigh School Diploma -
Gunderson High School
San Jose, CA03.2020
Skills
- Basic level
- Accurate money handling
- Activating speaking
- Business experience
- Basic
- Contracts
- Customer service
- English
- French
- Money
- Speaker
- Speaking
- Safety
- Spanish
- Teamwork
- Client support
- Team supervision
- Staff development
- Issue resolution
- Experience in leadership
- Quantitative skills
- Improvement plan knowledge
- Ability to analyze reports
- Training & Development
- Data management
- Multitasking
- Work ethic
- Fluent in Spanish
Additional Information
- ACCOMPLISHMENT Student of the month (November 2018)
- RECOGNITIONS-ARMY ( MARCH 2023) (JUNE 2023) (DECEMBER 2023)
Languages
Spanish
Native or Bilingual
French
Limited Working
Interests
VOLUNTEER IN SHELTERS AND DONATING FOOD
Timeline
Logistics
Amry Reserve
12.2021 - Current
Swimming Lessons Instructor
Water Works Aquatics
06.2021 - 04.2022
Private Nanny
Independent
03.2021 - Current
Shift Manager
Taco Bell
03.2020 - 10.2020
Shift Leader
Five Guys
03.2020 - 07.2020
Secretary Manager
C.B Perkins
07.2019 - 03.2021
Shift Leader
Togo's Sandwiches
07.2019 - 03.2020
Shift Leader
Burger King
03.2018 - 02.2019
Some College (No Degree) - Social Work
Foothill Coillege Sunnyvale
Certification - Nanny Certification
Foothill College Sunnyvale
Certificate - Logistics And Materials Management
Army Logistics
High School Diploma -
Gunderson High School
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