Miriam Perez-Perez
Quincy,WA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Store Manager
Cricket Wireless
Quincy, WA
06.2020 - Current
- Managed daily store operations and maintained high customer service standards.
- Led customer service team to enhance support and improve response times.
- Trained and mentored staff to enhance team performance and product knowledge.
- Trained staff on best practices for customer interaction and problem resolution.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Resolved customer inquiries and complaints effectively and professionally.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Collaborated with departments to streamline processes for improved customer satisfaction.
- Monitored team performance metrics to identify areas for improvement and development.
- Coordinated team meetings to discuss updates, challenges, and service goals regularly.
- Analyzed data trends to inform decision-making and improve service delivery.
- Oversaw inventory management, ensuring accurate stock levels and timely replenishment.
- Educated new employees on checkout procedures and customer service standards.
- Supervised cashier staff and managed daily cash operations.
- Maintained accurate cash drawers and performed regular audits.
- Organized schedules for cashier staff to optimize workflow efficiency.
- Identified needs of customers promptly and efficiently.
- Evaluated client information to determine program eligibility.
- Reviewed applications and documentation for compliance with policy guidelines.
- Communicated with clients to gather necessary information for eligibility determinations.
- Managed documentation and reporting for compliance with company standards.
Education
Quincy High School
Quincy, WASkills
- Customer service management
- Staff training
- Team leadership
- Inventory management
- Cash operations
- Bank deposit procedures
- Documentation review
- Eligibility assessment
- Problem solving
- Customer support
- Customer service
- Bilingual communication
- Positive demeanor
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Store Manager
Cricket Wireless
06.2020 - Current
Quincy High School