Miriam Phillips

Fort Mitchell,AL

Summary

Dynamic General Manager and Licensed Master Cosmetologist with a proven track record at Southeast Clips, excelling in curriculum development and LMS management. Enhanced onboarding efficiency by 20% through innovative training strategies, while fostering team performance and continuous improvement. Skilled in technical training delivery and adept at coaching for success.

Overview

years of professional experience

Work History

General Manager /Licensed Master Cosmetologist

Southeast Clips/ Great Clips

10.2008 - Current

Columbus–Auburn GA Region
Designed and led on‑the‑job and virtual training for teams across 9 salon locations (~60 staff), improving onboarding speed by 20%, and reducing time‑to‑competency by 15%.
Administered the Learning Management System to assign training modules, track progress, and ensure compliance with company standards.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Implemented technical and customer-service curriculum—combining instructor-led sessions and digital modules—resulting in 25% fewer customer feedback issues post‑training.
Collaborated with vendors for ongoing stylist education on new tools and services; coordinated schedules, supplies, and assessments.
Generated monthly training reports and maintained organized documentation via SharePoint and internal systems.

Track Vehicle Mechanic

U.S. Army Active Duty

01.1995 - 11.1998

Reduced downtime for track vehicles by performing timely maintenance and repairs on engines, transmissions, and hydraulic systems.
Created skills-tracking metrics and delivered coaching sessions based on performance data to improve team proficiency.
Streamlined maintenance processes by implementing efficient organizational strategies for tools, equipment, and repair documentation.
Optimized inventory management by accurately tracking parts usage and promptly reordering necessary supplies as needed.
Investigated customer complaints to identify cause of malfunctions.

Education

High School Diploma -

Queens Vocational Technical High School

Long Island City, NY

Certificate - Customer Service

Columbus Technical College

Columbus, GA

Skills

Curriculum Development & Instruction
SAP Training & System Fluency
LMS Management
Technical & Non-Technical Training Delivery

Onboarding & New-Hire Orientation
Performance Assessments & Metrics
Troubleshooting & Continuous Improvement
Microsoft Office (Word, Excel, Outlook, PowerPoint)

Languages

English
Spanish

Technical Proficiencies And Certifications

SAP (Styleware Suite, Salon X)
Learning Management Systems
Microsoft Office Suite: Word, PowerPoint, Excel, Outlook
CORE Associate
POS system management

Timeline