Miriam Quiros
Orlando,FL
Summary
To obtain a challenging full time position where I can utilize my diverse administrative skills under assorted conditions and situations.
Overview
12
12
years of professional experience
Work History
Claims Agent
Advantage Car Rental
03.2023 - Current
- Communicated effectively with claimants, providers and attorneys to manage, finalize and close claims.
- Responsible for investigation, evaluation, and settlement of auto claims for policyholders.
- Examined 15+ claim forms and other records per day to confirm coverage for loss or damage.
- Reviewed up to 10 personal claims daily to ensure standards were met on track for timely and accurate resolution.
Remote Claims Agent
Action Rental Car
07.2021 - 07.2022
- Contacted claimants, renters, and attorneys to review coverage for over 150 claims.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Posted payments to accounts and maintained records.
- Filed claims in Acm alternative claims management system.
- Generated, posted and attached information to claim files.
Operations Fleet Specialist
Ez Rent A Car
10.2018 - 05.2020
- Processed Stolen recovery, responsible for reducing impounded units for 30 locations.
- Responsible for Daily emails, registrations, notarized hold harmless letters ,VSF forms & titles.
- Ran ISO report exported daily recoveries hits & impounds.
- Filed IAA insurance auto auction claims for recoveries.
- Ran excel HFCA report from lien holders.
- Contacted attorneys, precinct and tow yards for release of legal hold vehicles.
Fleet Support Specialist
EZ Rent-A-Car
01.2017 - 10.2018
- Set minimum bids for impounded units with tow carrier companies to Transport vehicles to closest rental location.
- Generated demand letters for overdue rentals.
- Effectively managed status of stolen vehicles till recovered.
- Processed MSO titles and entered notes.
- Placed current decals stickers on hard tags.
- Entered Renew temp tags & expiration dates.
- Inputted on Excel sheet 1st and 2nd temp tags.
Risk Administration Specialist
EZ Rent-A-Car
11.2014 - 01.2017
- Directed visitors to designated locations throughout the facility.
- Answered and redirected phone calls and assisted with administrative office tasks as needed: filing, faxing, photocopying.
- Inputted Check deposits, posted all payments on claims system & send balance due notifications to renters.
- Maintained executive managers calendars by scheduling conferences for Liability claims.
- Transfer new claims to body shop appraisal for estimates.
- Processed outgoing mail.
- Ran Experian search for renters updated addresses.
- Scanned toll violations.
Risk Claims Specialist
EZ Rent-A-Car
09.2013 - 11.2014
- Contacted claimants, renters, and attorneys to review coverage for over 700 claims.
- Investigated and evaluated new losses to determine liability and negotiate settlements on damaged vehicles.
- Filed claims with all the major insurance company for subrogation purposes.
Education
High School Diploma -
Valencia College
Orlando, FL2013
High School Diploma -
William R Boone High School
Orlando, FL2012
Skills
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Bilingual with excellent communication
- Excellent interpersonal and customer service skills
- Proficient in MS Office (Word, Excel, Outlook)
- Skills Strong organization skills
- Working a high pressure environment
- Notary public state of Florida #299405
Timeline
Claims Agent
Advantage Car Rental
03.2023 - Current
Remote Claims Agent
Action Rental Car
07.2021 - 07.2022
Operations Fleet Specialist
Ez Rent A Car
10.2018 - 05.2020
Fleet Support Specialist
EZ Rent-A-Car
01.2017 - 10.2018
Risk Administration Specialist
EZ Rent-A-Car
11.2014 - 01.2017
Risk Claims Specialist
EZ Rent-A-Car
09.2013 - 11.2014
High School Diploma -
Valencia College
High School Diploma -
William R Boone High School