Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miriam Quiros

Orlando,FL

Summary

To obtain a challenging full time position where I can utilize my diverse administrative skills under assorted conditions and situations.

Overview

12
12
years of professional experience

Work History

Claims Agent

Advantage Car Rental
03.2023 - Current
  • Communicated effectively with claimants, providers and attorneys to manage, finalize and close claims.
  • Responsible for investigation, evaluation, and settlement of auto claims for policyholders.
  • Examined 15+ claim forms and other records per day to confirm coverage for loss or damage.
  • Reviewed up to 10 personal claims daily to ensure standards were met on track for timely and accurate resolution.

Remote Claims Agent

Action Rental Car
07.2021 - 07.2022
  • Contacted claimants, renters, and attorneys to review coverage for over 150 claims.
  • Prepared insurance claim forms or related documents and reviewed for completeness.
  • Posted payments to accounts and maintained records.
  • Filed claims in Acm alternative claims management system.
  • Generated, posted and attached information to claim files.

Operations Fleet Specialist

Ez Rent A Car
10.2018 - 05.2020
  • Processed Stolen recovery, responsible for reducing impounded units for 30 locations.
  • Responsible for Daily emails, registrations, notarized hold harmless letters ,VSF forms & titles.
  • Ran ISO report exported daily recoveries hits & impounds.
  • Filed IAA insurance auto auction claims for recoveries.
  • Ran excel HFCA report from lien holders.
  • Contacted attorneys, precinct and tow yards for release of legal hold vehicles.

Fleet Support Specialist

EZ Rent-A-Car
01.2017 - 10.2018
  • Set minimum bids for impounded units with tow carrier companies to Transport vehicles to closest rental location.
  • Generated demand letters for overdue rentals.
  • Effectively managed status of stolen vehicles till recovered.
  • Processed MSO titles and entered notes.
  • Placed current decals stickers on hard tags.
  • Entered Renew temp tags & expiration dates.
  • Inputted on Excel sheet 1st and 2nd temp tags.

Risk Administration Specialist

EZ Rent-A-Car
11.2014 - 01.2017
  • Directed visitors to designated locations throughout the facility.
  • Answered and redirected phone calls and assisted with administrative office tasks as needed: filing, faxing, photocopying.
  • Inputted Check deposits, posted all payments on claims system & send balance due notifications to renters.
  • Maintained executive managers calendars by scheduling conferences for Liability claims.
  • Transfer new claims to body shop appraisal for estimates.
  • Processed outgoing mail.
  • Ran Experian search for renters updated addresses.
  • Scanned toll violations.

Risk Claims Specialist

EZ Rent-A-Car
09.2013 - 11.2014
  • Contacted claimants, renters, and attorneys to review coverage for over 700 claims.
  • Investigated and evaluated new losses to determine liability and negotiate settlements on damaged vehicles.
  • Filed claims with all the major insurance company for subrogation purposes.

Education

High School Diploma -

Valencia College
Orlando, FL
2013

High School Diploma -

William R Boone High School
Orlando, FL
2012

Skills

  • Efficient and Detail-Oriented
  • Multitasking and Prioritization
  • Bilingual with excellent communication
  • Excellent interpersonal and customer service skills
  • Proficient in MS Office (Word, Excel, Outlook)
  • Skills Strong organization skills
  • Working a high pressure environment
  • Notary public state of Florida #299405

Timeline

Claims Agent

Advantage Car Rental
03.2023 - Current

Remote Claims Agent

Action Rental Car
07.2021 - 07.2022

Operations Fleet Specialist

Ez Rent A Car
10.2018 - 05.2020

Fleet Support Specialist

EZ Rent-A-Car
01.2017 - 10.2018

Risk Administration Specialist

EZ Rent-A-Car
11.2014 - 01.2017

Risk Claims Specialist

EZ Rent-A-Car
09.2013 - 11.2014

High School Diploma -

Valencia College

High School Diploma -

William R Boone High School

Similar Profiles

CREATE PROFILE