Miriam Rodriguez
Pleasant Grove
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Customer Service/Flex Agent
Doterra
11.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Warehouse Worker
Amazon
05.2021 - 11.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Server
GOLDEN CORRAL
06.2020 - 05.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Tax Preparer & Receptionist
H&R BLOCK
12.2019 - 06.2020
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Hostess, Server, Dishwasher
JIM'S FAMILY RESTURANT
03.2018 - 01.2020
- Assisted customers through services and friendly greeting
- Assisted customers regarding food and beverage menu items in an informative and helpful way
- Organized Kitchen work area and aided staff need, especially during peak times
- Resolved problem and assisted customers complaint.
Education
Bachelor of Science - Finance
Utah Valley University
Orem, UT05.2023
Associate of Science - Business Management
Utah Valley University
Orem, UT08.2019
Skills
- Positive Attitude
- Customer service and care
- Problem-Solving
- Goal-oriented mindset
- Clear Communication
- Customer Complaint Resolution
- Documenting information
- Ensuring customer satisfaction
Timeline
Customer Service/Flex Agent
Doterra
11.2021 - Current
Warehouse Worker
Amazon
05.2021 - 11.2021
Server
GOLDEN CORRAL
06.2020 - 05.2021
Tax Preparer & Receptionist
H&R BLOCK
12.2019 - 06.2020
Hostess, Server, Dishwasher
JIM'S FAMILY RESTURANT
03.2018 - 01.2020
Bachelor of Science - Finance
Utah Valley University
Associate of Science - Business Management
Utah Valley University