Miriam Sanchez
Perris ,CA
Summary
Dynamic customer service professional with a proven track record at Select Staffing Agency, excelling in problem resolution and relationship building. Adept at managing high call volumes while ensuring customer satisfaction. Skilled in data entry and active listening, I consistently enhance service delivery and support team efficiency through effective communication and collaboration.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Select Staffing Agency
Perris, CA
10.2023 - 03.2026
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Assisted customers with inquiries, ensuring prompt resolution and satisfaction.
- Managed high call volumes while maintaining positive customer interactions.
- Documented customer interactions accurately in CRM systems for follow-up and reporting purposes.
- Collaborated with team members to streamline processes and enhance service delivery.
- Provided training and support to new staff on company policies and customer engagement techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Receptionist Administrator
Select Staffing Agency
Temecula, CA
02.2020 - 06.2024
- Managed front desk operations, ensuring efficient guest check-in and appointment scheduling.
- Coordinated communication between departments, facilitating smooth workflow and information exchange.
- Implemented office procedures to improve administrative efficiency and streamline daily tasks.
- Oversaw inventory management, maintaining supplies for daily operations and minimizing shortages.
- Developed filing systems, improving document retrieval times and organization across the office.
- Assisted in event planning logistics, contributing to successful company meetings and client interactions.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Maintained inventory of office supplies, preventing shortages and supporting daily operations.
Education
High School Diploma -
Buena Vista High School
Corona, CA06.2005
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Complaint resolution
- Professional telephone demeanor
- Follow-up skills
- Administrative support
- Clerical support
Languages
Bilingual
Native or Bilingual
Timeline
Customer Service Representative
Select Staffing Agency
10.2023 - 03.2026
Receptionist Administrator
Select Staffing Agency
02.2020 - 06.2024
High School Diploma -
Buena Vista High School