Miriam Shanken
Hawthorne
Summary
Accomplished Automotive Finance Manager with a strong background in F&I management and compliance. Proven track record in structuring profitable transactions and fostering lender relationships, contributing to high approval rates and customer retention. Dedicated to driving operational excellence and maximizing dealership profitability.
Overview
10
10
years of professional experience
Work History
Finance Manager
BMW of Ramsey, Lithia & Driveway
07.2025 - Current
- Increased F&I profitability through strategic deal structuring and lender development.
- Managed contract funding, lender approvals, CIT, and ensured documentation accuracy.
- Negotiated financing terms and structured transactions to optimize gross profit while adhering to lender guidelines.
- Developed strong relationships with banks, credit unions, and captive lenders, resulting in improved approval rates.
- Sustained average PVR above $2,300 while ensuring compliance and enhancing customer satisfaction.
- Achieved 21% VSC penetration, 28% tire and wheel penetration, and over 40% maintenance penetration using consultative selling techniques.
- Partnered with sales leadership to maximize front-end and back-end profitability.
Finance Manager
Prestige Lexus of Ramsey, Lithia & Driveway
10.2023 - 07.2025
- Secured competitive financing solutions through strategic lender relationships, enhancing deal opportunities.
- Managed all aspects of luxury automotive finance transactions to ensure operational excellence.
- Ensured regulatory compliance in finance processes, effectively mitigating risks.
- Presented leasing and protection products, achieving high customer satisfaction ratings.
Sales Consultant
Toyota of Hackensack
08.2018 - 10.2023
- Recognized as top salesperson and gross producer in competitive market, driving significant sales growth.
- Ranked among top sales performers, exceeding revenue targets through strategic client engagement.
- Earned gold sales society recognition for outstanding performance in sales.
- Generated repeat and referral business through exceptional customer service, enhancing client loyalty.
Office Manager
Jack Daniels Motors
08.2017 - 08.2018
- Executed bank reconciliations, deal costing, floor plan accounting, and commission processing to ensure accurate financial reporting.
- Directed accounting office operations and maintained integrity of financial statements.
- Managed daily office operations and ensured smooth workflow.
- Coordinated communication between departments to enhance collaboration.
- Organized schedules and appointments for staff and management teams.
Motor Vehicle Clerk
D&C; Honda of Tenafly
01.2016 - 08.2017
- Processed title work, registrations, and DMV documentation to ensure compliance with regulations.
- Completed contract funding processes, verifying accuracy to ensure timely disbursement.
- Processed vehicle registrations and title transfers for customer transactions.
- Maintained accurate records of vehicle inventory and paperwork compliance.
- Assisted customers with inquiries regarding vehicle specifications and services.
Skills
- F&I management
- Deal and loan structuring
- Product sales and profitability
- Lender relations
- Contract funding
- Compliance management
- Insurance products expertise
- RouteOne and Dealertrack proficiency
- CDK and Reynolds DMS knowledge
- Customer retention strategies
- Team development
Key Performance Highlights
- Average PVR exceeding $2,300
- Extensive relationships with banks, credit unions, and captive lenders
- Luxury automotive finance experience with BMW and Lexus brands
Professional References
- David Abbe, General Manager, Paul Miller BMW, 201-400-2202
- Steve Escobar, Finance Director, Toyota of Hackensack, 201-665-9292
Timeline
Finance Manager
BMW of Ramsey, Lithia & Driveway
07.2025 - Current
Finance Manager
Prestige Lexus of Ramsey, Lithia & Driveway
10.2023 - 07.2025
Sales Consultant
Toyota of Hackensack
08.2018 - 10.2023
Office Manager
Jack Daniels Motors
08.2017 - 08.2018
Motor Vehicle Clerk
D&C; Honda of Tenafly
01.2016 - 08.2017