Dennis K. Guenther
Gainesville,FL
Summary
Sales and finance professional with 28+ years in customer-facing roles. Over 18 years of experience in auto and mortgage finance, including customer education and application support. Proven objection-handling skills and commitment to patient, positive resolution of customer concerns. Consistently met sales performance and customer service targets while following company guidelines.
Overview
2026
2026
years of professional experience
Work History
Sales
Honda of Gainesville
Gainesville, FL
01.2018 - 01.2026
- Facilitated automotive sales by engaging with customers and understanding their needs.
- Followed up with phone and internet leads to convert inquiries into sales opportunities.
- Ensured customer satisfaction by effectively addressing concerns while adhering to company policies.
- Resolved customer issues to enhance overall customer experience and loyalty.
Sales
Gatorland Toyota
Gainesville, FL
01.2012 - 01.2018
- Engaged customers to promote and sell automotive products, resulting in increased customer interest and sales.
- Followed up with phone and internet leads to convert inquiries into sales opportunities.
- Develop, maintain and strengthen business relationships with clients, while cross selling service and finance products.
- Provided expert knowledge of Toyota vehicles to customers.
- Resolving customer issues.
F&I Manager
Ford of Gainesville
Gainesville, FL
01.2011 - 01.2012
- Promoted insurance and financial products including GAP, extended warranty, and dealership services to enhance customer protection and satisfaction.
- Guided customers on financial options, enabling informed decision-making for their purchases.
- Processed loan applications and prepared all documentation.
- Maintained compliance with all state and federal laws and regulations.
Sales
Ford of Gainesville
Gainesville, FL
01.2009 - 01.2011
- Engaged customers throughout the automotive sales process, facilitating informed purchasing decisions.
- Followed up with phone and internet leads, enhancing conversion opportunities.
- Ensured customer satisfaction while adhering to company policies, fostering positive relationships.
- Addressed and resolved customer issues effectively.
Triad Financial Services
Gainesville, FL
Education
Associate of Arts -
Mercer University
Macon, GA05-1984
Skills
- Automotive sales
- F&I management
- Loan structuring
- Compliance review
- Sales consultation
- Lead follow-up
- Customer relationship management
- Issue resolution
- Solution selling
- Critical thinking
- Effective communication
Timeline
Sales
Honda of Gainesville
01.2018 - 01.2026
Sales
Gatorland Toyota
01.2012 - 01.2018
F&I Manager
Ford of Gainesville
01.2011 - 01.2012
Sales
Ford of Gainesville
01.2009 - 01.2011
Triad Financial Services
Associate of Arts -
Mercer University