Miriam Silva
Thornton,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Clinical Support Coordinator
Anthem Memory Care
09.2022 - Current
- Introduced new departmental policies and oriented staff to facilitate adoption of changes
- Managed overall operation of nursing services and patient care by handling financial management, quality assurance, patient care, safety risk management and facility maintenance
- Managed over [Number] nursing staff and [Number] assistants caring for [Type] patients
- Coordinated weekly work schedules for department employees
- Monitored quality assurance program to improve performance and maintain high standards of care
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols
- Interviewed applicants and made recommendations for new hires
- Admitted patients to services and completed thorough clinical documentation
- Partnered with nurse manager to raise standards of practice by monitoring, analyzing and correcting staff performance
- Monitored proper clinical area appearance, sterilization and restocking by creating daily, weekly and monthly assistant tasks lists
- Monitored clinical staff work hours, sick days and vacation time
- Managed patient flow and directed nurses and doctors to ensure medical assignments are completed on time
- Communicated with patients with compassion while keeping medical information private
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration
- Maintained records management system to process personnel information and produce reports
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
- Received and reviewed inpatient and outpatient reports.
- Received and appropriately triaged phone calls or requests from hospital-based physicians.
- Assisted in coordinating and scheduling appointments for follow-up visits.
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Built strong relationships with patients and families for optimized care satisfaction.
- Organized systems for tracking patient records to improve ease of retrieval.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Supervised and managed daily activities of clinical team consisting of Number physicians, nurses, and support staff.
- Developed and adjusted work schedules for Type staff.
- Devised and implemented clinical protocols to ensure high-quality patient care.
- Set up educational programs for clinical staff to enhance skills and knowledge.
- Assessed clinical policies and procedures for compliance with changing regulations.
- Led physicians, nurses and healthcare teams in providing punctual, professional care delivery.
- Oversaw quality assurance programs to enhance performance and consistently achieve superior care standards.
- Created weekly schedules for nurses, taking into account sick days and vacation time.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Ordered all pharmacy supplies and kept check on inventory levels.
Call Center Representative
Kaiser Permanente
Denver, CO
01.2017 - 08.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Executive
DirectorLafayette, Hilton Inn
10.2015 - 09.2017
- Set organization direction and developed strategies and tactics to fulfill mission
- Established strategic direction and goals to accomplish objectives
- Maintained accountability for operational and fiscal integrity, effectively managing designated budget
- Informed board and committee about trends, issues and activities to facilitate policy-making
- Recruited, hired and trained employees on operations and performance expectations
- Delivered speeches and attended industry conferences to promote company image and engage with buyers
- Hired, trained and mentored [Number] staff members to maximize productivity
- Worked with SEC to file [Number] amendments and achieve compliance targets.
Morningstar
Lead Qmap
10.2013 - 02.2015
- Delegated daily tasks to team members to optimize group productivity
- Monitored team progress and enforced deadlines
- Collaborated with management team to implement new work procedures or policies
- Documented production levels and materials used to keep management informed
- Obtained, recorded and reported patient vital signs for medication administration
- Documented information in patient charts and communicated status updates to interdisciplinary care team
- Cleaned and organized aisles, work stations and floors to promote operational productivity
- Supported bathing, dressing and personal care needs
- Maintained clean and well-organized environment for client happiness and safety
- Improved patient outlook and daily living through compassionate care
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Education
Boulder High
05.2009
Skills
- Direct Patient Care
- Managing Patient Cases
- Report Generation
- Multidisciplinary Team Collaboration
- HIPAA Compliant
- Patient Relationship Management
- Computerized Charting
- Patient Records Administration
- Patient Flow Coordination
- Improving Clinical Quality Outcomes
- Unit Supervision
- Microsoft Word
- Problem Resolution
- Customer Service
- Dependable and Responsible
- Flexible and Adaptable
- Organization and Time Management
Timeline
Clinical Support Coordinator
Anthem Memory Care
09.2022 - Current
Call Center Representative
Kaiser Permanente
01.2017 - 08.2022
Executive
DirectorLafayette, Hilton Inn
10.2015 - 09.2017
Morningstar
Lead Qmap
10.2013 - 02.2015
Boulder High