PA VUE
Cottage Grove,MN
Summary
Dedicated and compassionate recently licensed Registered Nurse (RN) with a career history in direct patient care and care coordination. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Clinical Support Coordinator
Optum
La Crosse
06.2020 - Current
- Responsible for assuring quality of clinical services is maintained through evaluation of Compensation and Pension document requests and approving Veteran’s Benefits Administration order requests
- Collaborates with subject matter experts, leads, and supervisors to ensure completion of work aligns with established production and quality standards
- Collaborates with nurses on Original Provider Addendum Returned Exams
- 98.65% quality on book marking, order approvals, TBI, IMOs, Specialty exams, OP Addendum returned exams tasks
- Identify order requests based on priority date and complete them within required turnaround time.
Personal Care Assistant
Orion ISO
Cottage Grove, MN
09.2014 - 06.2020
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Managed financial transactions and record keeping with strict attention-to-detail
- Communicated with client and caregivers to address inquiries and issues.
- Provided respite care for families, allowing them the opportunity to recharge while ensuring their loved one received consistent quality care.
- Fostered open communication between all parties involved in client's care plan, resulting in cohesive team efforts and improved client outcomes.
Pharmacy Technician
Kmart and Target Pharmacy
Eau Claire, WI And Cottage Grove, MN
09.2005 - 07.2014
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Collaborated with pharmacists and other pharmacy staff members to improve efficiency and deliver high-quality patient care.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within department.
Education
Associate of Science - Nursing
Century College
White Bear Lake05.2019
Skills
- Patient Monitoring
- HIPAA Compliance
- Multidisciplinary Team Collaboration
- Direct Patient Care
- Patient and Family Advocacy
- Medication Administration
- Medical Records Management
- Patient Education
- Tracheostomy Care
Certification
Registered Nurse, State of Minnesota, Pa Joua Vue, 2522841 January 2024
Timeline
Clinical Support Coordinator
Optum
06.2020 - Current
Personal Care Assistant
Orion ISO
09.2014 - 06.2020
Pharmacy Technician
Kmart and Target Pharmacy
09.2005 - 07.2014
Associate of Science - Nursing
Century College