Miriam Sosa
Brownsville ,TX
Summary
Driven and detail-oriented professional with a track record of exceeding customer satisfaction goals at Self Employed Services. Skilled in multitasking and planning, demonstrated through efficient order fulfillment and maintaining high service standards at El Jefe Restaurant. Fluent in two languages, adept in customer service and organization, ensuring top-notch experiences in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Personal Shopper
Self Employed Services
Brownsville, TX
04.2020 - Current
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Ensure the customer’s orders were completed timely and accurately. Always ensures great customer service and satisfaction.
3rd & 4th Grade Teacher Assistant
Kenmont Montessori School
Brownsville, TX
08.2023 - 08.2024
Waitress
El Jefe Restaurant
Brownsville, TX
08.2013 - 04.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Education
Texas Southmost College
Brownsville, TXHigh School Diploma -
Hanna Early College High School
Brownsville, TX06.2013
Skills
Customer Service
Attention to Detail
Planning and Organization
Decision-Making
Timeline
3rd & 4th Grade Teacher Assistant
Kenmont Montessori School
08.2023 - 08.2024
Personal Shopper
Self Employed Services
04.2020 - Current
Waitress
El Jefe Restaurant
08.2013 - 04.2015
Education
Texas Southmost College
High School Diploma -
Hanna Early College High School