MIRIAM THOMAS
Brooklyn,NY
Summary
Knowledgeable Eligibility Specialist with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
24
24
years of professional experience
Work History
Manager
EP ASSOCIATES
03.2017 - 08.2025
- Manager, or Virtual Assistant Manager for daily operations, including scheduling, financials, typing, and customer service. Other duties include managing and maintaining inventory and supplies for various businesses.
Customer Service Representative
WOS-WORKFORCE
10.2016 - 03.2017
- Provided exceptional customer service, ensuring customer satisfaction. Serviced a high volume of incoming calls, while exceeding performance metrics. Entered data and maintained records.
Customer Service Technician
IQOR
02.2016 - 09.2016
- Provided phone technical support while Troubleshooting hardware and software cellphone issues with customers for resolutions. Entered data while managing a high volume of incoming calls. Provided exceptional service.
Office Manager
VISIONS OF YOU
02.2003 - 01.2016
- Provided marketing and customer retention services. Prepared reports and documents. Managed business operations. Ensured customer retention and satisfaction with follow up calls. Maintained supplies & inventory.
Customer Service Representative
CITIBANK- CITIGROUP
09.2001 - 02.2003
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, & ensuring customer satisfaction. Maintained detailed records of customer interactions. Entered data while answering calls.
Education
Bachelor's Degree - Business
Columbia College
12.2021
Associates in Science Degree - Liberal Arts
Richland College
12.2013
Skills
- Customer relations
- Project management
- Typing proficiency at 45 WPM
- Detail-oriented data management
- Effective communication
- Inventory Management
- Telephone etiquette
- Microsoft office
- Documentation and reporting
Timeline
Manager
EP ASSOCIATES
03.2017 - 08.2025
Customer Service Representative
WOS-WORKFORCE
10.2016 - 03.2017
Customer Service Technician
IQOR
02.2016 - 09.2016
Office Manager
VISIONS OF YOU
02.2003 - 01.2016
Customer Service Representative
CITIBANK- CITIGROUP
09.2001 - 02.2003
Bachelor's Degree - Business
Columbia College
Associates in Science Degree - Liberal Arts
Richland College
Similar Profiles
MONIQUE YUOHMONIQUE YUOH
Registered Nurse at Saint Davids Medical Center – PCU/Telemetry/EPRegistered Nurse at Saint Davids Medical Center – PCU/Telemetry/EP
Cadence JonesCadence Jones
Operations Analyst 1 at Keystone EP Permian, LLCOperations Analyst 1 at Keystone EP Permian, LLC
Latesha StephensLatesha Stephens
Director of Organizational Employment Services at EP!CDirector of Organizational Employment Services at EP!C
Alexa KinlawAlexa Kinlaw
Student at Penn State UniversityStudent at Penn State University
Alexander Onega PerezAlexander Onega Perez
CDPAP Coordinator at PPLCDPAP Coordinator at PPL