Miriam Towns
Statesboro,GA
Summary
Dynamic team leader with a proven track record at Petsense, excelling in client service and team motivation. Enhanced operational efficiency through process improvements and effective training, achieving project milestones ahead of deadlines. Skilled in problem-solving and attention to detail, fostering a collaborative and inclusive team culture.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Leader
Petsense
Hays, KS
08.2023 - 09.2025
- Led team in delivering exceptional customer service and enhancing pet care knowledge among staff.
- Oversaw daily operations, ensuring compliance with company policies and maintaining store standards.
- Trained and mentored new employees on product offerings and effective sales techniques.
- Implemented process improvements that streamlined inventory management and reduced stock discrepancies.
- Evaluated employee performance, providing constructive feedback to foster professional growth.
- Coordinated promotional events to drive customer engagement and increase store traffic.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
Dog Groomer
Petsense
Hays, KS
01.2024 - 02.2025
- Performed grooming services including bathing, clipping, and nail trimming for various dog breeds.
- Ensured compliance with safety protocols and maintained sanitation standards in grooming areas.
- Educated pet owners on grooming techniques and proper care to enhance pet health.
- Assisted in managing inventory of grooming supplies and equipment to ensure availability.
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
Education
High School Diploma -
Palco Jr./Sr. HighSchool
Palco, KSSkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Work Planning and Prioritization
- Documentation and reporting
- Work planning
- Goal setting
- Daily workflow improvement
- Safety
- Team building
- Cash handling
- Client support
- Client service
- Organizational skills
- Decision-making
- Written communication
Accomplishments
- Supervised team of 3 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified Dog Groomer, Petsense - for about a year and a half.
Timeline
Dog Groomer
Petsense
01.2024 - 02.2025
Team Leader
Petsense
08.2023 - 09.2025
High School Diploma -
Palco Jr./Sr. HighSchool