Miriam Alejandra Ospina
Revere,MA
Summary
Motivated, organized, friendly and hard-working candidate who manages multiple priorities at work with a positive attitude. Always willing to learn everything to provide customers a full and satisfactory experience.
Always seeking to meet work goals to be a very productive and effective worker.
Overview
5
5
years of professional experience
Work History
Waitress
Con Sabor A Colombia
08.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Collaborated with team members to consistently provide efficient service during peak hours.
Company Owner
Sabor Natural
01.2019 - 08.2023
- Maximized profits by negotiating favorable contracts with suppliers, securing competitive pricing on materials and services.
- Managed daily operations efficiently while maintaining high-quality standards in all aspects of the business.
- Hired, trained and managed staff to cultivate productive and efficient workforce.
- Resolved customer service issues with timely and professional resolutions.
- Consulted with customers to assess needs and propose optimal solutions.
Education
High School Diploma -
.
Skills
- Customer Service
- Service prioritization
- Problem-Solving
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Adaptability
- Computer: Proficient in Microsoft Office - World, Excel, PowerPoint, and Outlook
- Lenguage: Fluent in Spanish
Accomplishments
- Exceeding expectations.
- Improving customer experience.
- Leading a team that achieved positive, measurable results.
Timeline
Waitress
Con Sabor A Colombia
08.2023 - Current
Company Owner
Sabor Natural
01.2019 - 08.2023
High School Diploma -
.
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