Miriam De Anda
Oklahoma City
Summary
Highly motivated and dependable administrative professional with extensive experience in construction support, real estate administration, dispatch operations, and customer service. Proven ability to manage multiple priorities, maintain accurate records, resolve issues efficiently, and support cross-functional teams. Bilingual in English and Spanish with strong interpersonal and organizational skills. Thrives in fast-paced environments and works effectively with minimal supervision.
Overview
17
17
years of professional experience
Work History
Construction & Real Estate Assistant
HAC, Inc.
Oklahoma City, OK
05.2021 - 01.2026
- Track and maintain departmental budgets and financial records
- Review, approve, and resolve invoice and service call discrepancies
- Administer lease documentation, renewals, and property records
- Manage city correspondence, landlord information, and lease research
- Track, report, and submit CAM and rent payments
- Record vendor insurance information and compliance
- Set up and close utilities for store openings and closures
- Coordinate parking lot vendors and lease agreements
- Track gas and compressor usage data
- Provide dispatch backup and departmental support
Construction Dispatch
HAC, Inc.
Oklahoma City, OK
11.2017 - 05.2021
- Dispatched maintenance and construction service calls for store locations
- Created and tracked work orders and service requests
- Maintained inspection and maintenance databases
- Reviewed inspection and pest control reports and followed up on issues
- Updated construction and maintenance records
- Filed invoices and documentation accurately
Customer Service / Treasury Specialist
First Fidelity Bank
Norman, OK
01.2014 - 11.2017
- Answered incoming customer inquiries and provided account support
- Opened new accounts and processed loan applications
- Installed and supported remote deposit scanners
- Resolved customer issues and complaints professionally
- Provided banking product guidance and assistance
Receptionist
Fowler Honda
Norman, OK
09.2012 - 04.2013
- Greeted customers and managed front-desk operations
- Answered and transferred incoming calls
- Entered new vehicle arrivals into system
- Assisted with customer service needs
Cashier / Phone Operator
South Gate
USA
06.2009 - 07.2012
- Processed cash, credit, and check payments
- Answered incoming and outgoing phone calls
- Recorded accurate customer messages
- Assisted with customer complaints and inquiries
- Promoted store credit card applications
Education
High School Diploma -
06.2010
Skills
- Bilingual: English & Spanish
- Customer Service Excellence
- Microsoft Office Suite
- Invoice & Payment Processing
- Lease & Property Record Management
- Dispatch & Work Order Coordination
- Data Entry & Recordkeeping
- Typing: 25–30 WPM 10-Key: 6000 KPH
- Detail-Oriented & Organized
- Team Collaboration & Leadership Support
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Construction & Real Estate Assistant
HAC, Inc.
05.2021 - 01.2026
Construction Dispatch
HAC, Inc.
11.2017 - 05.2021
Customer Service / Treasury Specialist
First Fidelity Bank
01.2014 - 11.2017
Receptionist
Fowler Honda
09.2012 - 04.2013
Cashier / Phone Operator
South Gate
06.2009 - 07.2012