MiRita Normand
Port Arthur,TX
Summary
Personable Retail Assistant with many years of experience in retail sales and customer service roles. Well-versed in processing sales, working with customers, and organizing merchandise. Recognized for exceptional organizational and multitasking abilities. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
Work History
Cashier
Foodarama Grocery Store
Houston, TX
05.2025 - 08.2026
- Operate cash register and handle customer transactions with accuracy and professionalism
- Assist customers with inquiries and provide friendly, efficient service
- Maintain a clean and organized checkout area
- Support restocking and inventory tasks as needed
Customer Service Associate
The Home Depot
Houston, TX
02.2024 - 03.2025
- Answered customer inquiries via phone and in-person, resolving issues on the first contact
- Navigated internal systems to process orders, returns, and payments
- Collaborated with IT and online services to ensure accurate order fulfillment
- Assisted customers with credit card applications and billing questions
Crew Member
McDonald’s
Fresno, CA
02.2022 - 11.2023
- Handled customer orders and resolved concerns to ensure satisfaction
- Operated POS systems and processed various payment methods
- Provided leadership support during management absences
- Assisted customers with mobile app usage for rewards and promotions
Crew Member
Ike’s Love & Sandwiches
Fresno, CA
04.2021 - 05.2023
- Prepared custom and menu-based sandwiches and bowls
- Operated and maintained deli slicer for meat and cheese preparation
Shift Manager
Popeyes Louisiana Kitchen
Fresno, CA
10.2020 - 03.2021
- Managed shift operations and addressed customer and team concerns
- Opened store and ensured cleanliness of all areas
- Monitored inventory and prepared supplies for daily operations
- Maintained a positive and motivating environment for team members
Education
High School Diploma -
Skills
- Phone-Based Customer Support
- Call Center Communication
- Issue Resolution & Escalation Handling
- Computer System Navigation
- Customer Service Excellence
- POS System Operation
- Time Management & Multitasking
- Microsoft Office Suite
- Inventory & Stock Management
Timeline
Cashier
Foodarama Grocery Store
05.2025 - 08.2026
Customer Service Associate
The Home Depot
02.2024 - 03.2025
Crew Member
McDonald’s
02.2022 - 11.2023
Crew Member
Ike’s Love & Sandwiches
04.2021 - 05.2023
Shift Manager
Popeyes Louisiana Kitchen
10.2020 - 03.2021