Mirjana Bozickovic
Tampa
Summary
Detail-oriented professional with a strong track record in child protection investigations, case management, and high-end dining. Proven ability to manage time effectively while delivering exceptional service. Committed to enhancing operational efficiency and support in diverse environments.
Overview
9
9
years of professional experience
Work History
Server
Fleming’s Prime Steakhouse and Bar
Tampa
10.2021 - Current
- Provided exceptional service in a high-end dining environment.
- Handled customer inquiries and resolved issues promptly.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Implemented feedback from customers to improve service quality and menu offerings.
Case Manager III
St. Vincent de Paul
Tampa
08.2020 - 10.2021
- Provided crisis intervention support to clients experiencing emergencies or challenges.
- Monitored client progress through regular follow-up contacts.
- Maintained accurate case records and documentation according to agency guidelines.
- Utilized HSMIS and CaseWorthy for data collection and case records.
- Collaborated with other service providers to ensure continuity of care for clients.
Child Protection Investigator
Pinellas County Sheriff’s Office
Largo
10.2016 - 06.2020
- Conducted thorough investigations of child abuse and neglect allegations.
- Prepared detailed reports documenting findings and recommendations for action.
- Attended court hearings to present evidence and testify as needed.
- Prepared court documents such as affidavits, petitions, motions, subpoenas.
- Conducted inquiries of NCIS, FCIC, ACISS, Odyssey, LINX, etc., and relayed the results to authorized personnel.
- Provided support to families through crisis intervention and resource referral.
Education
Master of Science - Criminal Justice
Saint Leo University
Saint Leo, FL05-2017
Bachelor of Science - Criminal Justice
University of Akron
Akron, OH12-2007
Skills
- Attention to detail
- Time management
- Team collaboration
- Effective communication
- Resource coordination
- Report writing
Languages
Serbo-Croatian
Native/ Bilingual
Timeline
Server
Fleming’s Prime Steakhouse and Bar
10.2021 - Current
Case Manager III
St. Vincent de Paul
08.2020 - 10.2021
Child Protection Investigator
Pinellas County Sheriff’s Office
10.2016 - 06.2020
Master of Science - Criminal Justice
Saint Leo University
Bachelor of Science - Criminal Justice
University of Akron
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