Mirjo JOSEPH
Orlando,FL
Summary
Dynamic professional with a proven track record at El Palacio Guirand Hotel, excelling in customer service and guest relations. Recognized for resolving guest issues swiftly, enhancing satisfaction and loyalty. Strong administrative skills complemented by effective time management, ensuring seamless operations and communication as an Executive Assistant at NACH.
Overview
10
10
years of professional experience
Work History
Front Desk Agent
El Palacio Guirand Hotel
01.2023 - 06.2024
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Executive Assistant
NACH
09.2014 - 09.2021
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
Education
Certificate - Hospitality Management
Alison Platform
Online Associate - Business Administration And Management
Quisquéya University
Port-au-Prince, West12.2019
Certificate - French Communication And Journalism
ISNAC
Port-au-Prince, West10.2010
Skills
- Customer service
- Guest services
- Problem-solving skills
- Time management
- Administrative skills
- Guest relations
Languages
French
Native or Bilingual
Creole
Native or Bilingual
English
Professional Working
Timeline
Front Desk Agent
El Palacio Guirand Hotel
01.2023 - 06.2024
Executive Assistant
NACH
09.2014 - 09.2021
Certificate - Hospitality Management
Alison Platform
Associate - Business Administration And Management
Quisquéya University
Certificate - French Communication And Journalism
ISNAC
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