Mirka Cardona
San Antonio
Summary
Insurance Sales Professional with a solid foundation in sales and customer service, leveraging 5 years of experience to enhance client acquisition and retention. Demonstrates expertise in coverage assessments and insurance terminology, driving informed decision-making and client satisfaction. Knowledge of industry regulations and compliance ensures optimal client service and policy adherence.Committed to innovative solutions and strategic growth within USAA.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Insurance Sales Professional 2
USAA
San Antonio, TX
07.2024 - Current
- Executed targeted sales strategies to enhance policy uptake, resulting in measurable improvements in client acquisition and retention.
- Evaluated client needs through comprehensive assessments, aligning insurance solutions to provide tailored coverage and improve customer satisfaction.
- Provided ongoing client education on insurance products, ensuring informed decision-making and bolstering trust in the brand.
Credit Card Fraud Agent
Wells Fargo
San Antonio, TX
05.2024 - 07.2024
- Investigated fraudulent transactions, leading to timely resolutions and enhanced security measures that reduced fraud losses.
- Analyzed transaction data to identify patterns of suspicious activity, enabling proactive measures and minimizing potential risks.
- Provided exceptional customer service to affected clients, ensuring clear communication and support throughout the fraud investigation process.
Sponsored Listing Consultant
TaskUs
New Braunfels, TX
02.2024 - 05.2024
- Assessed client objectives to set clear consulting goals, enhancing service delivery.
- Monitored digital ad metrics, adjusting strategies for improved engagement.
- Tested ad formats, increasing click-through rates with data-driven optimizations.
- Expanded client base through effective outreach, boosting revenue.
Auto Claims Specialist
Allcat Claims Service, LLC
San Antonio, TX
07.2023 - 02.2024
- Managed diverse auto claims, ensuring compliance and timely resolutions.
- Improved claim processing times, collaborating with repair shops and appraisers.
- Boosted customer satisfaction through efficient claim handling and updates.
- Provided empathetic customer support while maintaining professionalism.
Social Media Sales Advisor
TaskUs San Antonio
San Antonio, TX
11.2022 - 02.2023
- Developed social media strategies, boosting engagement and visibility.
- Created engaging content, attracting and retaining customers.
- Engaged with customers professionally, enhancing brand relationships.
Licensed Insurance Agent
Sitel Group
Las Vegas, NV
12.2021 - 05.2022
- Provided coverage details to clients, enhancing understanding and satisfaction.
- Resolved customer objections, offering beneficial coverage options.
- Evaluated client needs and provided tailored coverage recommendations, leading to increased policy uptake and client retention.
Head Start Teacher
Family Service Association
San Antonio, TX
08.2021 - 12.2021
- Implemented Head Start curriculum, ensuring compliance with regulations and agency standards.
- Fostered positive student relationships through effective communication and guidance.
- Maintained consistent classroom rules, enhancing children's awareness of expectations.
- Supervised children attentively, ensuring a safe and respectful learning environment.
Early Head Start Teacher
Family Service Association
San Antonio, TX
11.2020 - 07.2021
- Delivered infant-toddler curriculum aligning with Head Start standards, enhancing learning outcomes.
- Ensured child safety and maintained optimal child/staff ratios, fostering a secure environment.
- Created nurturing learning spaces, addressing individual developmental needs of children and families.
- Built positive relationships through effective communication and guidance, promoting child well-being.
- Implemented curriculum with a trauma-informed approach, supporting family-set goals.
Education
Bachelor in Science - Interdisciplinary Studies
Texas A & M University San Antonio
San Antonio, TX12.2020
Associate of Arts - Education
San Antonio College
San Antonio, TX07.2018
High School Diploma - undefined
Lanier High School
San Antonio, TX07.2015
Skills
- Client relationship building
- Policy analysis
- Customer service
- Licensed insurance agent
- Product knowledge
- Rapport building
Certification
- Licensed TX General Lines Agent -License #3053580 - Original Issue Date 08/21/2023
- Licensed TX Adjuster License - License #2780555 - Original Issue Date 12/27/2021
Timeline
Insurance Sales Professional 2
USAA
07.2024 - Current
Credit Card Fraud Agent
Wells Fargo
05.2024 - 07.2024
Sponsored Listing Consultant
TaskUs
02.2024 - 05.2024
Auto Claims Specialist
Allcat Claims Service, LLC
07.2023 - 02.2024
Social Media Sales Advisor
TaskUs San Antonio
11.2022 - 02.2023
Licensed Insurance Agent
Sitel Group
12.2021 - 05.2022
Head Start Teacher
Family Service Association
08.2021 - 12.2021
Early Head Start Teacher
Family Service Association
11.2020 - 07.2021
Associate of Arts - Education
San Antonio College
High School Diploma - undefined
Lanier High School
Bachelor in Science - Interdisciplinary Studies
Texas A & M University San Antonio