Maria Victoria Foster
Colorado Springs
Summary
Detail-oriented team player with strong organizational skills. Has the ability to handle multiple projects simultaneously with a high degree of accuracy. Positive and upbeat with an optimistic attitude who enjoys working in a people-oriented environment. Learns quickly and functions effectively under pressure.
Overview
3
3
years of professional experience
Work History
Insurance Sales Professional
United Services Automobile Association, USAA
09.2024 - Current
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sold auto insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Generated quotes and proposals for clients to match individual needs.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Finalized sales and collected necessary deposits.
- Educated clients on insurance policies and procedures.
- Calculated premiums and established payment methods for sales.
Senior Guest Advisor
GameStop
01.2024 - 03.2024
- Collaborated with other recreation staff in developing new recreational activities
- Resolved escalated customer complaints promptly, maintaining positive brand image and preserving long-term business relationships
- Learned and followed corporate safety policies and procedures and handled potential emergencies and alarms with calm professionalism
- Improved guest satisfaction by implementing personalized service strategies and addressing individual needs
- Anticipated guests' needs, responded promptly and courteously and acknowledged each guest during busiest of times
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Set and achieved company defined sales goals
- Informed customers of promotions to increase sales productivity and volume
Social Media Manager Intern
Navarre Beach Sea Turtle Conservation Center
05.2022 - 07.2022
- Researched relevant industry trends to develop engaging, topical social media content
- Stayed current on industry trends, incorporating best practices into daily work processes for continuous improvement
- Moderated social media accounts for constructive, brand-appropriate communications
- Created customized marketing materials to increase product awareness
- Optimized the use of hashtags to expand post visibility and reach within relevant communities
- Developed a comprehensive social media calendar, ensuring timely posting of diverse content across various platforms
- Generated and curated visual assets for use across multiple channels, maintaining consistency in brand identity
- Optimized social media content for maximum engagement and reach
- Created informative and entertaining posts for client's Twitter, Facebook, and Instagram pages
Staff Writer
UWF The Voyager
11.2021 - 12.2022
- Covered special events and breaking news with eye for detail and tenacious pursuit of important information
- Increased online engagement by researching trending topics and crafting compelling stories tailored to target audiences
- Selected material to develop interesting and professional presentations for different formats
- Developed stories by researching facts and tracking down sources
- Edited, proofread and fact-checked content for accuracy
- Researched and analyzed newsworthy events, trends and issues
- Adhered to ethical and legal standards to maintain credibility and trust with audiences
- Captured and edited audio, video and photographs to provide multimedia content to enhance stories
- Collaborated with editors to refine content, ensuring clarity, accuracy, and cohesiveness for publication
- Wrote and submitted accurate, engaging, and fact-checked stories
- Fostered a positive work environment through effective communication and collaboration with colleagues across departments
- Consistently met tight deadlines under pressure while maintaining high levels of accuracy in writing style
Education
Bachelor of Arts - Communications
The University of West Florida
Pensacola, FL01.2023
High School Diploma - undefined
Navarre High School
Navarre, FL05.2020
Skills
- Customer Service
- Written Communication
- Collaboration and Teamwork
- Interpersonal Skills
- Effective Communication
- Multitasking Abilities
- MS Office
- Adaptability and Flexibility
- Client relationship building
- Policy analysis
- Client account management
- Rapport building
Additional Information
I attended the dual-enrollment program at my high school in order to graduate with an associate's degree alongside my high school diploma. It has allowed me to graduate two years ahead of my peers.
Gaming, Modding, Digital Art
For the purposes of showing technical experience, I spend my free time messing around with custom firmware/software, troubleshooting games and devices, and drawing on a digital medium. I enjoy learning new programs from the ground up and finding the most efficient ways to use said programs.
Timeline
Insurance Sales Professional
United Services Automobile Association, USAA
09.2024 - Current
Senior Guest Advisor
GameStop
01.2024 - 03.2024
Social Media Manager Intern
Navarre Beach Sea Turtle Conservation Center
05.2022 - 07.2022
Staff Writer
UWF The Voyager
11.2021 - 12.2022
High School Diploma - undefined
Navarre High School
Bachelor of Arts - Communications
The University of West Florida
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