MIRKA TEJADA
New York,NY
Summary
Seasoned People and Programs Operations Specialist, proficient in English and Spanish. With a leadership and program management background spanning over eight years, I possess a proven track record of driving process improvement and establishing stakeholder relationships. I am highly skilled in developing operating plans and forging strategic partnerships with community organizations. My administrative and program management expertise ensures regulatory compliance and operational efficiency. My unwavering dedication to client satisfaction, advocacy, and favorable legal outcomes underscores my commitment to excellence.
Overview
5
5
years of professional experience
Work History
Senior Program Operations & Community Manager
Institute For Career Development (ICD)
New York
07.2022 - 07.2023
- Oversaw portfolio of 500+ clients, delivered comprehensive pre-employment training, facilitated training of 22 off-site staff members, monitored revenue inflows of $450k, and managed expenditures with prudence and efficiency.
- Formed partnerships with CBOs, resulting in 90% increase in client retention and 87% growth in new business opportunities. Secured 20+ new partners and established contracts with 17+ strategic partners in 8 months. Strengthened client relationships through mutually beneficial collaborations.
- Successfully managed contacts at executive level, arranged high-level meetings, and conducted monthly performance reviews to ensure project success. Additionally, Created highly effective client referral system that contributed to impressive 68% increase in customer base expansion.
- Ensured compliance with all policies and regulations, achieving 100% rate. Led cross-functional teams to deliver complex projects within budget and set ambitious goals for process improvement, promoting operational excellence throughout organization.
- Coordinated media releases with multiple outlets to promote our pilot program and special coverage from Bronx News12 and Queens Gazette. Managed program's operations and administrative tasks, ensuring 100% compliance with policies. This led to well-organized and seamless program delivery.
Patient Relations Manager
St. Mary's Children's Hospital
New Hyde Park
06.2020 - 07.2022
- Developed strong relationships with hospital executives and other external entities to support clients' needs. Created personalized 6-month plans using advanced data retrieval and analytical skills to address short and long-term needs.
- Managed patient care inquiries for 30-90 accounts with 99% satisfaction rate. Provided timely customer service, leading to successful contract closures and high customer/stakeholder happiness. Received 'Hero Award' for exceptional work during life-and-death emergency involving family and client. Recognized for strategic thinking, problem-solving skills, risk mitigation, and emotional maturity in critical situations.
- Analyzed Medicaid records and operational data to improve systems. Managed budgets and allocated resources efficiently.
Case Manager
The Children's Aid Society
The Bronx
06.2019 - 06.2020
- Managed and developed 45 legal contracts/month in NYS Family Court. Prepared progress reports compiling family data for case updates. Liaised with 100+ community resources and providers, optimizing support for clients by setting up monthly meetings for contracts.
- Spearheaded recruitment and training efforts for 40% of foster families, ensuring timely submission of all necessary contracts for foster home agreements and renewals.
- Influenced and led team of 5 members, expediting permanency process and enhancing additional services for clients, such as weekly visitations between family and child.
- Provided crisis intervention support, evaluated program effectiveness, and collaborated with healthcare professionals to develop family reunification plans. Documented patient interactions and interventions resulting in recognition as "Social Worker of the Month".
Senior Program Manager
NYC DOE Middle School
The Bronx
01.2019 - 06.2019
- Created and managed training for 30+ educators, resulting in 89% increase in software usage. Collected data for Positive Behavior point system, contributing to improved student achievement and school culture.
- Organized successful events for 800+ stakeholders and created informative materials promoting continuous learning and development.
- Managed and guided team of 8 to execute successful event plans, delegated tasks based on individual strengths, resulting in higher productivity and team satisfaction.
- Negotiated favorable rates with vendors, resulting in 87% success rate of projects completed by deadline.
- Improved project efficiency by streamlining communication channels and optimizing resource allocation.
Senior Paralegal
Legal Aid Society
New York
05.2018 - 01.2019
- Organized educational events for 50+ people with 94% attendance rate. Focused on contracts compliance and regulations, directly impacting participants.
- Facilitated communication among landlords, tenants, vendors, and city officials to ensure smooth proceedings. Represented clients in administrative hearings to resolve government benefit issues related to housing practice cases.
- Managed demanding caseload of 40 clients, ensuring provision of timely contracts and dedicated advocacy services.
- Achieved remarkable 88% closure rate of open cases in court proceedings, consistently delivering favorable outcomes for clients while upholding strict confidentiality standards.
Education
Master of Public Administration - Management And Operations
John Jay College of Criminal Justice of The City University of New York
New York, NYBachelor of Science Management - Management
John Jay College of Criminal Justice of The City University of New York
New York, NYAssociate of Science Criminal Justice -
LaGuardia Community College
New York, NYSkills
- Process Improvement
- Operating Plans Dev
- CRM - SaaS
- EMR
- ADP
- Salesforce
Certifications
Agile Project Management - GOOGLE
Foundations of Project Management- GOOGLE
Earlier Career Ventures and Accomplishments
-StratCo Property Group/ New York, N.Y. Nov 2017- Jan 2018
Tenant Relations Analyst and Specialist
-Catholic Charities Refugee Resettlement Department/ New York, N.Y. Sept 2017- Feb 2018
(U-LAMP) Unaccompanied Latin American Minor Project Intern
-John Jay College of Criminal Justice/ New York, N.Y. Aug 2017- Jan 2018
Peer Career Educator, Center for Career and Professional Development
-New York City Office of the Comptroller/ New York, N.Y. Jun 2017- Aug 2017
Summer Internship Program, Administration Bureau
-Taino Towers / Arco Management / New York, N.Y. Sep 2012- Feb 2014
Office Manager
● 2022 Hero award recipient- St. Mary's Children's Hospital.
● 2019 October Social worker of the month recipient - Children's Aid Society.
● 2017 Community Service Award- Unmet Needs Campaign Fall 2017- CUNY service Corps.
Timeline
Senior Program Operations & Community Manager
Institute For Career Development (ICD)
07.2022 - 07.2023
Patient Relations Manager
St. Mary's Children's Hospital
06.2020 - 07.2022
Case Manager
The Children's Aid Society
06.2019 - 06.2020
Senior Program Manager
NYC DOE Middle School
01.2019 - 06.2019
Senior Paralegal
Legal Aid Society
05.2018 - 01.2019
Master of Public Administration - Management And Operations
John Jay College of Criminal Justice of The City University of New York
Bachelor of Science Management - Management
John Jay College of Criminal Justice of The City University of New York
Associate of Science Criminal Justice -
LaGuardia Community College