Mirko Innocenti
Los Angeles,CA
Summary
A committed professional willing to grow and progress in the hospitality industry. Master's degree in Food and Beverage Management. Trilingual, guest oriented, reliable, and fully flexible. Hard worker, motivated, eager to move towards the needs, priorities, and goals of the company. Possessing a participative leadership style and a pleasant and good-tempered personality, capable to keep myself calm during busy work hours and hectic situations.
Overview
8
8
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Server
Lavo , Tao Group
05.2023 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
SERVER
Original Joe's Restaurant & Bar
02.2022 - 12.2022
- Explained menu items and suggested appropriate options for food allergy concerns
- Managed food resources, memorized orders and coordinated customer service
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
FLOOR SUPERVISOR
Nado Republic
03.2021 - 10.2021
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time
- Held daily meetings with servers on each shift to discuss specials and driving sales of key items
- Trained new staff on restaurant operations and policies to strengthen performance
- Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
WAITER
Sexy Fish
11.2018 - 08.2020
- Acquired knowledge of asian inspired cousine, sharing menu concept, fine wines and spirit as the bar stocks the largest Japanese whisky collection in the world
- Responsabile for a section of four to six tables, shown the ability to adapt and work effectively in varied circumstances and with different groups or people
- Named employee of the month in January 2020, received positive feedback from the management team.
WAITER
Destino Pacha Resort
04.2018 - 11.2018
- Demonstrated the full flexibility and the skills to work in all the different departments; room service, restaurant and events
- Proven capability to collect cash and mantain proper accountability for orders and funds.
WAITER
Stk
05.2017 - 10.2017
- Gained knowledge of Usda prime beef and other gourmet items
- As written in the Letter of Recommendation from the Director of Operations; brought both liveliness and professionalism to the restaurant
- Showed immense potential and learned the service protocols very quickly
- Distinguished as a fast learner, capable worker and a bright young man.
WAITER
Ivy Chelsea Garden
03.2016 - 05.2017
- Acquired the skills to work under pressure and in a busy environment, responsible for a section of five-eight tables (16-20 guests)
- Obtained many positive reviews on OpenTable, Trip Advisor
- Starting as a Back Waiter, then gained more responsability and promoted to Waiter.
Education
EXECUTIVE MASTER IN FOOD AND BEVERAGE MANAGEMENT -
Ostelea Tourism Management School
01.2021 -
Skills
POS systems operations
Certification
California Food Handler Card
Timeline
Server
Lavo , Tao Group
05.2023 - 03.2024
SERVER
Original Joe's Restaurant & Bar
02.2022 - 12.2022
FLOOR SUPERVISOR
Nado Republic
03.2021 - 10.2021
EXECUTIVE MASTER IN FOOD AND BEVERAGE MANAGEMENT -
Ostelea Tourism Management School
01.2021 -
WAITER
Sexy Fish
11.2018 - 08.2020
WAITER
Destino Pacha Resort
04.2018 - 11.2018
WAITER
Stk
05.2017 - 10.2017
WAITER
Ivy Chelsea Garden
03.2016 - 05.2017