Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Server

KALIS PORTER

Phoenix,AZ

Summary

Friendly and efficient server with 1.5 years of experience in high-volume restaurants. Skilled in delivering excellent customer service, handling multiple tables, and supporting team operations. Seeking to contribute strong communication and team collaboration in a work environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

First Watch
03.2024 - Current
  • Provided attentive service to 20–30 tables per shift during peak breakfast and brunch hours.
  • Recommended daily specials and upsold menu items, increasing average sales per table.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of orders.
  • Maintained a positive and welcoming dining atmosphere, leading to repeat customer visits.

Shift Supervisor

Starbucks
08.2021 - 03.2024
  • Supervised daily operations and acted as manager on duty for up to 8 partners per shift.
  • Trained and coached new baristas, improving team performance and customer service.
  • Managed opening/closing procedures, cash handling, and inventory counts.
  • Resolved customer concerns with professionalism, maintaining a welcoming store environment.

Education

High School Diploma -

Monterey High School
Monterey, CA

Skills

  • Customer Service Excellence
  • POS Systems Operations
  • Cash & Credit Card Handling
  • Multitasking in High Volume Settings
  • Food and Beverage Knowledge
  • Upselling Techniques
  • Team Leadership and Training
  • Conflict Resolution

Certification

Food Safety Certification

Accomplishments

    Employee of the Month - Starbucks (March 2022)

Timeline

Server

First Watch
03.2024 - Current

Shift Supervisor

Starbucks
08.2021 - 03.2024

High School Diploma -

Monterey High School

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