MYRLANDE DUROSEAU
American Express
NORTH LAUERDALE,FL
1
Certification
3
Years of experience
Results-driven Operations Manager with proven expertise in process improvement, team leadership, and strategic planning. Achievements include enhanced efficiency and increased employee retention, fostering a culture of motivation and accountability.
Work History
Operations Manager
3 Years 5 Months- Led cross-functional teams to implement strategic initiatives driving service improvements.
- Streamlined operational processes to enhance efficiency and reduce turnaround times.
- Analyzed performance metrics to identify trends and recommend actionable solutions.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed training programs for staff, promoting knowledge sharing and skill enhancement.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
Education
MEDICAL ASST - MEDICAL ASST
Skills
Operations management
Project management abilities
Operations oversight
Process improvement
Workflow optimization
Personnel management
Schedule management
Operations supervision
Policy implementation
Employee motivation
Performance monitoring
Strategic planning
Customer relationship management
Customer service
Goal setting
Staff training
Project coordination
Process improvement
Schedule management
Accomplishments
- Monitoring quality control processes
- Conducting audits and inspections
- Tracking and reporting quality metrics
- Investigating quality issues and recommending corrective actions
- Maintaining quality documentation
- Ensuring compliance with company policies and industry regulations
- Coordinating with teams to improve quality and efficiency
Certification
- SAFE SERVER
- CPR
Languages
English
Timeline
Operations Manager
American Express
11.2022 - 04.2026Read More
American Institutes
MEDICAL ASST from MEDICAL ASST
Read More