Mirlande Jean
Miami,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing international skill, excellent time management and problem-solving skill.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate and driven individual eager and willing to get into the career field of helping others.
Overview
10
10
years of professional experience
Work History
Cashier/customers Service Staff
Publix
Miami, FL
09.2013 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided primary customer support to internal and external customers.
- Issue receipts, refunds credits or change due to customers.
- Helped customers complete purchases, locate items and join reward programs.
Assisted With Daily Living Activities
Home Care Aid
Homestead, FL
06.2020 - 11.2020
- Developed, improved and implemented policies to optimize costs, care and satisfaction of both employees and residents.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Assist with daily living activities: personal care and meal preparation.
- Traveled to clients' homes to complete continuity of care.
Customer Service Associate
Walmart
Homestead, FL
11.2015 - 01.2016
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
- Offered advice and assistance to customers,paying attention to special needs or wants.
- Learned roles of other departments to provide coverage and keep store operational.
Education
Associate of Science - Nursing Assistance
Jackson Training Center
Cutler Bay, FL02.2022
Associate of Arts - Pre-Nursing
Miami Dade College
Miami, FL05.2020
Skills
- Report preparation
- Complaint resolution
- Sales expertise
- Money handling abilities
- Analytical and Critical Thinking
- Teamwork and collaboration
- Flexible and Adaptable
Timeline
Assisted With Daily Living Activities
Home Care Aid
06.2020 - 11.2020
Customer Service Associate
Walmart
11.2015 - 01.2016
Cashier/customers Service Staff
Publix
09.2013 - Current
Associate of Science - Nursing Assistance
Jackson Training Center
Associate of Arts - Pre-Nursing
Miami Dade College
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