Mirlande Romeo
Sugar Hill,GA
Summary
Seasoned and detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
12
12
years of professional experience
Work History
Service Associate
Cambridge Investment Research
01.2015 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- I welcome customers and assessed their needs.
- Resolved customer complaints in a professional manner.
- Demonstrated product knowledge to customers by providing detailed information about products and services offered.
- Answered incoming calls promptly, courteously, and professionally.
- Processed customer transactions in an efficient and accurate manner.
Account Supervisor
Taylor Capital Management
01.2012 - 12.2014
- Resolved client issues in a timely manner by providing creative solutions.
- Maintained relationships with existing customers through regular communication and follow-ups.
- Managed team members across multiple departments to ensure work is completed accurately and on time.
- Ensured compliance with company policies regarding customer service standards.
- Trained new staff members on account management procedures as well as best practices.
- Reviewed customer complaints to determine appropriate methods for resolution.
- Delegated work to staff, setting priorities and goals.
Education
Associate of Arts - Liberal Arts And General Studies
State University of New York - Nassau Community
Garden City, NYSkills
- Service support
- Customer service excellence
- Client Relationship Building
- Complaint Handling
- Quality Assurance
- Records Management
- Excellent Communication
- Multitasking and Organization
- Strong Work Ethic
- Conflict Resolution
- Listening Skills
- Attention to Detail
References
References available upon request.
Timeline
Service Associate
Cambridge Investment Research
01.2015 - Current
Account Supervisor
Taylor Capital Management
01.2012 - 12.2014
Associate of Arts - Liberal Arts And General Studies
State University of New York - Nassau Community
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