Mirna Chakhachiro
Lakeland,FL
Overview
2
2
years of professional experience
Work History
Customer Serive & Money Services Associate
Walmart
Lakeland, FL
04.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Established strong customer relationships by offering personalized assistance with banking services and transactions.
- Loaded customer credit cards and signed up new customers for card programs.
- Enhanced customer satisfaction by efficiently handling cash transactions and providing accurate account information.
- Performed various money center services to customers.
Front End Associate
Walmart
Lakeland, FL
07.2023 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
- Gathered shopping baskets and carts and relocated to designated areas.
- Assisted in training new hires, sharing knowledge and best practices for front end operations.
- Boosted customer loyalty, remembering regular customers' names and preferences.
Asset Protection Associate
Walmart
Lakeland, FL
11.2023 - 01.2024
- Controlled reduction of loss inventory by protecting company assets.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
Education
Bachelor Of Science - Forensic Studies And Justice
University of South Florida
Tampa, FL05.2024
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Customer Serive & Money Services Associate
Walmart
04.2025 - Current
Asset Protection Associate
Walmart
11.2023 - 01.2024
Front End Associate
Walmart
07.2023 - Current
Bachelor Of Science - Forensic Studies And Justice
University of South Florida