Mirna Dawood
Phoenix ,AZ
Summary
Intelligent and team-driven Client Care Specialist successful at operating with minimal direction or supervision to accomplish remarkable results. Experienced in taking on challenging objectives in fast-paced, demanding environments. Meticulous and system-oriented Client Care Specialist offering 5 years of financial and customer service experience. Eager to support 100 plus clients daily with knowledgeable service and offering excellent record of going beyond job duties to satisfy customers and meet goals.
Overview
5
5
years of professional experience
Work History
Client Care Specialist
Chase
05.2021 - Current
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Interacted with team members across departments to research and resolve customer issues.
- Provided suggestions for process, application or documentation improvement.
- Created strong working relationships with advisors, assistants and support staff.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Handled any conditions sent from underwriting departments.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Reviewed financial statements and contacted institutions and customers to clarify details.
Lead Teller
Wells Fargo Bank, N.A.
07.2019 - 04.2021
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Introduced customers to other bank team members to help meet financial needs.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
Education
Bachelor of Business Administration - Business Management
Arizona State University
Tempe, AZ05.2025
Skills
- Client Retention
- Verbal and Written Communication
- Technical Proficiency
- Commercial Real Estate
- Contract Finalization
- Financial Underwriting
- Regulatory Compliance Documentation
- Staff Management
- Proficient in all Microsoft and Excel products
Timeline
Client Care Specialist
Chase
05.2021 - Current
Lead Teller
Wells Fargo Bank, N.A.
07.2019 - 04.2021
Bachelor of Business Administration - Business Management
Arizona State University