Mirna Diaz Pacheco
Prescott Valley,AZ
Summary
I have a lot of customers service experience, great with people friendly and always willing to learn and help out in any way, I don’t have a lot of front desk experience but I’m ready to learn. I have been in the restaurant industry for many years and I’m definitely ready to look into something different and ready to accomplish new task.
Overview
17
17
years of professional experience
Work History
Server / Manager
Lindo Mexico Restaurant
Prescott, AZ
05.2015 - Current
- Assisted in training new servers on menu items and service standards.
- Supported team in maintaining cleanliness and organization of dining area.
- Learned to operate POS system for order entry and payment processing.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Adapted quickly to fast-paced environment during peak hours.
- Provided excellent customer service by addressing guest inquiries promptly.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
Front Desk Receptionist
Prescott Valley Charter School
Prescott Valley, AZ
02.2017 - 05.2017
- Greeted and assisted visitors, ensuring positive first impressions and effective communication.
- Managed multi-line phone system, directing calls to appropriate staff
- Processed incoming mail and packages, distributing materials to relevant staff promptly.
- Maintained front desk area, promoting a clean and organized environment for students and visitors.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Organized and maintained files and records to ensure up-to-date documentation.
Server
Plaza Bonita
Prescott Valley, AZ
09.2008 - 04.2015
- Provided exceptional customer service to enhance dining experience.
- Assisted in food and beverage preparation, ensuring quality and presentation standards.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Managed table settings and cleanliness to promote a welcoming environment.
- Handled cash transactions accurately and efficiently using point-of-sale systems
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience
Education
High School Diploma -
Bradshaw Mountain High School
Prescott Valley, AZSkills
Good customer service
Great at training and help training
Quick at learning and willing to learn
Languages
Spanish
Full Professional
Timeline
Front Desk Receptionist
Prescott Valley Charter School
02.2017 - 05.2017
Server / Manager
Lindo Mexico Restaurant
05.2015 - Current
Server
Plaza Bonita
09.2008 - 04.2015
High School Diploma -
Bradshaw Mountain High School