Mirna (Victoria) Mejia
League City,TX
Summary
- Motivated professional with strong collections and customer service experience. Skilled in phone communication, problem resolution, and handling high-volume environments. Bilingual in English and Spanish, detail-oriented, and able to manage multiple tasks with accuracy.
Overview
7
7
years of professional experience
Work History
Leasing Agent
RPM Living
Baytown
09.2025 - Current
- Managed leasing activities for an income-restricted / affordable housing community, ensuring compliance with program guidelines and eligibility requirements.
- Assisted residents with lease agreements, renewals, and recertifications, maintaining accurate and compliant resident files.
- Created and posted marketing content for the community on social media platforms
- Oversaw lease renewals, rent collection, and resident account inquiries to ensure compliance with company policies.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Organized and hosted community events, fostering a positive living environment for tenants.
Customer Service Representative
Lowes Pro Solutions
Remote
08.2023 - 09.2025
- Exhibited exceptional organizational and time management skills while overseeing multiple projects.
- Coordinated day-to-day activities, ensuring optimal collaboration and workflow among all team members.
- Worked well in a team setting, providing support and guidance.
- Handled customer inquiries with precision, providing accurate information and resolving issues swiftly.
- Utilized CRM software to document interactions and track customer feedback effectively.
- Resolved customer product inquiries and service issues, ensuring a high level of satisfaction with solutions offered.
Leasing Manager
Cushman & Wakefield Management
Houston, TX
01.2019 - 08.2023
- Assisted in daily property operations, ensuring efficient management of tenant inquiries and maintenance requests.
- Coordinated tenant communications, fostering positive relationships and enhancing resident satisfaction.
- Developed marketing materials to promote available units, increasing visibility in the local rental market.
- Supported financial operations by assisting with monthly reporting ledgers and managing basic budgeting activities.
- Analyzed market trends to optimize pricing strategies and enhance competitive positioning.
- Collected, completed, and processed lease applications.
Education
Bachelor of Science - Public Health
Sam Houston State University
Huntsville, TXSkills
- Proficient in Microsoft Word,Outlook, and Excel
- Knock, Yardi, Reealpage, and CRM
- Prospecting Assistance
- Phone and Email Etiquette
- Team Collaboration
- Vendor Contract Negotiation
Timeline
Leasing Agent
RPM Living
09.2025 - Current
Customer Service Representative
Lowes Pro Solutions
08.2023 - 09.2025
Leasing Manager
Cushman & Wakefield Management
01.2019 - 08.2023
Bachelor of Science - Public Health
Sam Houston State University