Mirna Salgado
Chicago,IL
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
IWE (Institute for Workforce Education) St. Augustine College, Chicago IL. At Lewis University
07.2016 - Current
- Issues and tracks client and vendor contracts / Tracks training programs
- Manage the customization and reproduction of training materials including workbooks, instructor’s guides, PowerPoint presentations, assessments, handouts, videos, and others
- Supervise the production of training reports and the timely submittal of those to grant providers and clients
- Administer the Institute’s database with trainers’ quality management outcomes, student’s training performance, and course information training program documentation as required by Institute’s guidelines and protocols
- Conduct the creation of training audit files for each course delivered per Institute guidelines and grant providers requirements
- Supervises field IT Operations to deploy mobile labs for computer and other courses at clients’ facilities
- Oversees and coach Support Services team to perform required daily tasks
Passenger Service
Swissport USA, Inc. /Global Aviation Services USA, Inc.
01.2015 - 06.2019
- Confirming flight reservations; inspect and verify traveler departure documentation
- Read coded data to ascertain destination, mark tickets and assign boarding pass
- Accept, weight and tag passenger baggage; determine and assess additional fees
- Assisting in re-booking travel itineraries, baggage claims and special assistance
Administrative Assistant
World Service Company, O’Hare International Airport, Chicago IL.
06.2012 - 08.2015
- Organized, updated and maintaining an electronic and hard copy filing system
- Research, ordering office equipment and aircraft supplies/monitoring weekly and monthly supplies inventory
- Interviewing, hiring and providing training and orientation for new and active personnel / Meet stringent deadline training requirements/compliance to safety rules and regulations
Education
Associate Degree - Accounting
St. Augustine College
Chicago, Illinois05.2013
Bachelor of Arts - Business Administration
St. Augustine College
Chicago, Illinois05.2021
Internship - Payroll & Account Payable
Chinese Mutual Aid Association
05.2013
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Time management
- Customer and client relations
- Critical thinking
- Strong problem solver
- Documentation and recordkeeping
- Deadline oriented
- Strategic planning
- Office equipment maintenance
- Project management
- Database management
- Purchase orders organization
Accomplishments
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Earned Computer Science 2nd place oral speech and posterdesignin 2023.
Timeline
Administrative Assistant
IWE (Institute for Workforce Education) St. Augustine College, Chicago IL. At Lewis University
07.2016 - Current
Passenger Service
Swissport USA, Inc. /Global Aviation Services USA, Inc.
01.2015 - 06.2019
Administrative Assistant
World Service Company, O’Hare International Airport, Chicago IL.
06.2012 - 08.2015
Bachelor of Arts - Business Administration
St. Augustine College
Internship - Payroll & Account Payable
Chinese Mutual Aid Association
Associate Degree - Accounting
St. Augustine College
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