Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
MIROSLABA BANUELOS

MIROSLABA BANUELOS

El Paso,Texas

Summary

Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve branch goals.

Overview

28
28
years of professional experience

Work History

MSR Supervisor

Raiz Federal Credit Union
09.2021 - Current
  • Oversaw daily operations to ensure compliance with credit union policies and regulations.
  • Managed team performance, providing coaching and feedback to enhance productivity.
  • Implemented process improvements to streamline workflows and reduce operational costs.
  • Developed training programs to elevate employee skills and knowledge in financial services.

Senior Member Service Specialist

Randolph Brooks Federal Credit Union
04.2018 - Current
  • My daily duties consist of helping members and non-members with deposits, withdrawals, payments etc. including opening of accounts, reorder debit cards, input loan applications, and assist with financial needs or goals. Also am responsible for control of cash, negotiable instruments, and daily balancing of checks. I also train and coach employees new to company or department in branch policy and procedure.

Member Service Representative

Teachers Federal Credit Union
02.2016 - 02.2018
  • Responsibilities included utilizing service standards to provide excellent member service, process deposits, withdrawals, and all daily transactions for members. Duties included answering questions or inquiries on accounts, loan closings and more. Supported branch manager and team to grow the success of the company.

Teller, Teller Manager, Sales and Service Associate

Chase Bank
08.1997 - 04.2014
  • Supported customers by discovering financial needs, helping with problem resolutions, and processing transactions when needed. Created an outstanding customer experience by resolving customer service issues, opening new accounts, offering convenience services, and helping to meet branch goals by contributing to the success of the company.

Education

High School - undefined

Andress High School
El Paso
01.1995

Skills

Training and mentoring

Languages

Spanish
Professional Working

Timeline

MSR Supervisor

Raiz Federal Credit Union
09.2021 - Current

Senior Member Service Specialist

Randolph Brooks Federal Credit Union
04.2018 - Current

Member Service Representative

Teachers Federal Credit Union
02.2016 - 02.2018

Teller, Teller Manager, Sales and Service Associate

Chase Bank
08.1997 - 04.2014

High School - undefined

Andress High School