MIROSLABA BANUELOS
El Paso,Texas
Summary
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve branch goals.
Overview
28
28
years of professional experience
Work History
MSR Supervisor
Raiz Federal Credit Union
El Paso, TX
09.2021 - Current
- Oversaw daily operations to ensure compliance with credit union policies and regulations.
- Managed team performance, providing coaching and feedback to enhance productivity.
- Implemented process improvements to streamline workflows and reduce operational costs.
- Developed training programs to elevate employee skills and knowledge in financial services.
Senior Member Service Specialist
Randolph Brooks Federal Credit Union
04.2018 - Current
- My daily duties consist of helping members and non-members with deposits, withdrawals, payments etc. including opening of accounts, reorder debit cards, input loan applications, and assist with financial needs or goals. Also am responsible for control of cash, negotiable instruments, and daily balancing of checks. I also train and coach employees new to company or department in branch policy and procedure.
Member Service Representative
Teachers Federal Credit Union
02.2016 - 02.2018
- Responsibilities included utilizing service standards to provide excellent member service, process deposits, withdrawals, and all daily transactions for members. Duties included answering questions or inquiries on accounts, loan closings and more. Supported branch manager and team to grow the success of the company.
Teller, Teller Manager, Sales and Service Associate
Chase Bank
08.1997 - 04.2014
- Supported customers by discovering financial needs, helping with problem resolutions, and processing transactions when needed. Created an outstanding customer experience by resolving customer service issues, opening new accounts, offering convenience services, and helping to meet branch goals by contributing to the success of the company.
Education
High School - undefined
Andress High School
El Paso01.1995
Skills
Training and mentoring
Goal oriented
Staff management
Customer service
Attention to detail
Staff development
Operations management
Languages
Spanish
Professional Working
Timeline
MSR Supervisor
Raiz Federal Credit Union
09.2021 - Current
Senior Member Service Specialist
Randolph Brooks Federal Credit Union
04.2018 - Current
Member Service Representative
Teachers Federal Credit Union
02.2016 - 02.2018
Teller, Teller Manager, Sales and Service Associate
Chase Bank
08.1997 - 04.2014
High School - undefined
Andress High School